User Experience Solutions Manager

Position Overview

At Apollo, we’re a global team of alternative investment managers passionate about delivering uncommon value to our investors and shareholders. With over 30 years of proven expertise across Private Equity, Credit and Real Estate, regions, and industries, we’re known for our integrated businesses, our strong investment performance, our value-oriented philosophy – and our people.

In this role, you will lead a team of platform engineers, focusing on aligning technological solutions with business objectives and enhancing user experiences across end user tools. Responsibilities include full lifecycle management of tools, strategic collaboration with business and engineering groups, continuous user feedback integration, and pioneering new technologies for operational improvement. The ideal candidate has a strong technical background, but more importantly, a user-first mindset, exceptional problem-solving abilities, and the ability to translate business needs into strategic technology solutions.

Team Overview

This position will manage the Desktop Engineering and User Solutions teams, which include full-time employees and contractors based in the US, UK, and India. The role is positioned within the infrastructure organization, ensuring collaboration across various infrastructure groups.

Primary Responsibilities:

• Team and Strategy Leadership: Lead a team of platform engineers to enhance alignment with business objectives, promoting a culture that centers on user needs. Define clear roles and responsibilities within the team, identifying and recruiting talent to fill organizational gaps.
• End-to-End Product Ownership: Take full ownership of the lifecycle of end user tools, from design to maintain, ensuring tools meet end-users' needs effectively and efficiently.
• User Experience Evaluation: Conduct a thorough assessment of current end user tools to identify usability issues and areas for improvement. Propose and implements strategies for continuous enhancement based on user feedback and usage analysis. Champion a user-centric approach by gathering insights, identifying pain points, and ensuring all solutions enhance productivity and usability.
• Strategic Collaboration: Lead regular meetings with engineering and business groups to ensure our technological solutions are closely aligned with business goals and evolving requirements.
• Innovation and Implementation: Research and integrate new technologies that improve daily operations. Pilot these innovations, gathering and analyzing user feedback to measure impact.
• Continuous Improvement: Regularly collect user feedback, stay abreast of emerging technologies, and implement improvements to keep ahead of customer expectations. Develop and monitor key performance indicators (KPIs) to quantify success and guide future enhancements.

Qualifications & Experience

Required Experience:

• 10+ years of experience in an end-user engineering role with a significant focus on leadership and strategic planning in a Windows 10/11 Network Environment

• Product Management Mindset: Strong ability to define strategy, prioritize features, and drive execution in a structured manner.

• User Experience & Design Thinking: Experience in conducting user research, journey mapping, and implementing feedback loops to enhance digital experiences.

• Strong Analytical & Critical Thinking: Ability to analyze complex data, interpret business trends, and make informed decisions.

• Business & Technology Alignment: Proven ability to translate business goals into actionable technology roadmaps.

Technical Expertise (as a foundation):

• Familiarity with Microsoft Windows 10/11 environments and M365 ecosystem, including SCCM, Intune, and MDM tools.

• Knowledge of networking protocols (DNS, DHCP) and cloud-based workplace solutions.

• Understanding of Active Directory, Group Policy management, and security best practices.

• Experience working with software deployment, automation, and self-service technology solutions.

• Knowledge of DEX tools preferred.

About Apollo

Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.

Our Purpose & Core Values

Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:

The leading provider of retirement income solutions to institutions, companies, and individuals.

The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.

A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference.

We are building a unique firm of extraordinary colleagues who:

• Outperform expectations
• Challenge Convention
• Champion Opportunity
• Lead responsibly
• Drive collaboration

As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.

Our Benefits

Apollo relies on its people to keep it a leader in alternative investment management, and the firm’s benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.

Pay Range

Apollo Global Management, Inc. (together with its subsidiaries and affiliates) is committed to championing opportunity.

The firm and its affiliates comply with applicable discrimination and equal opportunities legislation in all of its jurisdictions and do not discriminate in employment or recruitment based on race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other protected characteristic under applicable law.

The contents of the qualifications and experience section of this job description are a guideline only. If an applicant can otherwise demonstrate their suitability for the role they will be considered.

The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed here.