American Century Investments® is a leading global asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve human health and save lives. Founded in 1958, the firm’s 1,400 employees serve financial professionals, institutions, corporations, and individual investors, offering a wide range of investment strategies across a variety of investment disciplines.

We are committed to providing institutional-quality, actively managed solutions with a performance-centered mindset. Our expertise spans global growth equity, global value equity, disciplined equity, multi-asset strategies, global fixed income, alternatives, and ETFs.

Privately controlled and independent, we focus solely on investment management. This empowers us to align our decisions with client expectations and concentrate on their long-term money management needs.

Our culture of winning behaviors exemplifies our dedication to clients every single day. Delivering investment results enables us to distribute over 40% of our dividends—more than $1.8 billion — to the Stowers Institute for Medical Research, a 500-person, non-profit basic biomedical research organization with a controlling interest in American Century Investments. Our dividend payments provide ongoing financial support for the Institute’s work of uncovering the causes, treatments, and prevention of life-threatening diseases, like cancer.

For more information, please visit americancentury.com.

In this role, the Business Consultant I will be the primary contact between ACI business areas regarding projects, research, analysis, audit inquiries and issue resolution. You will also be responsible for developing, maintaining, and improving operational control environment and relationships within Operational Compliance and our business partners. You will be responsible for support of operational issue resolution and development of new or improved Transfer Agency system products and services. You will develop and maintain a network of contacts inside and outside of American Century, maintain a technical knowledge of Transfer Agency systems and operations, and knowledge of the business area objectives to facilitate good business solutions and outcomes.

Major Responsibilities

Develop, maintain, and improve the relationship with assigned Business Areas.
Provide innovative ways of solving problems for business partners for production issues and new or enhanced products and services.
Facilitate activities between business partners, Operational Compliance and IT partners to maintain open channels of communication.
Support other company or department initiatives as assigned.
Responsible for operational execution, issue resolution support and development and validation of new and/or improved Transfer Agency system products, processes and services.
Participant in afterhours and weekend on-call rotation
Manage vendor enhancements and installations, which includes some afterhours and weekend work.

Required Experience

Model the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.
Ability to manage multiple
Crucial communication and task organization skills
Analytical thinking and problem-solving skills
Sophisticated skill in computer usage
Ability to practice resiliency, flexibility, and relationship management
Previous experience with transfer agency preferred.
Previous experience leading vendors preferred.
Mutual fund and/or 529 industry knowledge preferred.
RIA and/or Broker Dealer industry knowledge preferred.
Exhibits the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven, Adheres to the highest ethical standards and business practices, and Supports a culture of compliance.

Additional Requirements:

Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.

American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.

American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.

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