Field Quality Director

Date Posted: 2025-01-24 Country: Germany Location: Unternehmenszentrale (HQ), Berlin, Germany Field Quality Director, Central Europe Ukraine OU Role introduction We have an exciting opportunity for a Field Quality Director, Central Europe Ukraine OU. This position will provide overall leadership and support to the Central Europe Ukraine OU for the Quality function, aligning with regional strategy while focusing on Quality objectives. This role will drive operational excellence from OU to the OT ensuring alignment on KPI’s. Additionally this leadership role will work with and support multiple OAs with the goal of achieving OU Field Quality objectives and leading field service projects at the OU level for field quality performance improvement efforts. This position will report to the EMEA Field Quality Senior Director and will supervise Field Quality leaders at the OA-level. As a Field Quality Director, Central Europe, on a typical day you will: Responsible for OU call-back reduction efforts and deployment of best practices across OU through triage, callback data analysis, Root cause analysis (RRCA), supporting lifetime component management with empirical data from field, coordination with Otis Role and FOD to reduce callback time, and development of applications. Work with field service to improve quality of Installation Process Responsible for FTB management by focusing on the timely provision of FTB data with the goal of reducing the Identification phase to a minimum Support and understand the Cancellation and Customer Experience Understand customer experience by leveraging data such as KPI’s (customer satisfaction, cancellation rate, rebel units, and T1 time). Support analysis by applying the Continuous Improvement tools to drive action plans Participate on Product Safety investigation and work closely with regional team achieving planned PASS closing ratio Follow up PUI completion plans and labor cost with OAs with the goal to reach or exceed annual targets Develop talent and capabilities within the Central Europe Ukraine OU Field Quality organization Lead resolution of customer and major field quality issues across the OU including coordinating cross-functional teams to drive root cause analysis or escalating when appropriate. Participate in internal customer board meetings with product team to support the prioritization of quality improvement programs. What you will need to be successful: Bachelor’s degree in quality, business, engineering, or related field or equivalent experience Minimum of 5 years of experience in field quality, field & safety, sales, and/or field operations Continuous improvement experience preferred Fluent English speaker Native German speaker Excellent interpersonal and communication skills with the ability to manage and lead by “influence”. Strong agility to navigate in complex organizations, to adapt to change and to solve complex issues. Result-oriented mindset What we offer: A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme A culture which encourages innovative ideas and appreciates our talent is the key to our success Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms