AVP – Growth Supplier Management Governance

Job Description:

Role Title :AVP, Growth Supplier Management Governance(L11)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview: The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market.

Role Summary/Purpose:

In this role you will be responsible for strengthening Growth’s supplier compliance monitoring activity program and conducting oversight and governance of the Growth Supplier Management organization to ensure consistent and reliable execution of SMP program requirements and related activities. This role will manage calibrated category and some other suppliers but primarily will work with supplier managers to ensure supplier alignment to recently introduced SMP compliance requirements. Other responsibilities will including reporting out on the overall profile of the Growth supplier base including: metrics, risk profile, issues management, spend, resources, financials, supplier health, and other perspectives to provide leadership with an overall eye on our supplier ecosystem. Additionally, you will have leadership responsibilities in driving cross- functional initiatives across the Growth Supplier Management team.

Key Responsibilities:

• Lead creation and maintenance of Growth’s supplier Compliance Monitoring Activity Task (MAT) program working with Supplier Managers (SM) to complete Coupa compliance MATs to support supplier QA reviews.

• Work with SMs to align compliance evidentiary requirements to “Additional Supplier Monitoring Activities” documenting required evidence and creating procedures outlining steps for proper evidentiary review.

• Work with and influence peer group of Growth SM leads to ensure that SM teams are executing supplier governance, monitoring, and assessments consistently to help anticipate and mitigate supplier risks.

• Lead, drive, report, and aid SMs in closure of risks and issues across the Growth supplier base

• Ensure the Growth SM teams maintain an “audit ready” posture and are executing supplier monitoring activities consistently and on-time.

• Document a consistent approach for day to day management of Growth Calibrated Category Suppliers and other suppliers as required, this includes managing these suppliers

• Manage material creation and facilitation of Growth’s Functional Governance Meetings

• Own Growth Supplier Management procedure and job aid library maintaining updates to key Growth governance policies, procedures, and job aid documents

• Coach and mentor other members of the Growth Supplier Management team identifying and sharing best practice ways of working across Growth SM teams.

• Other duties as necessary

Required Skills & Knowledge:

• 5+ years’ experience with Growth process governance including knowledge of Process Universe, PRCSA program, and Critical to Compliance (CTC) framework and related laws & in lieu of a degree 7+years of experience

• 5+ years’ experience with risks and issues management

• 3+ years Synchrony or other financial institution supplier management experience

• Deep knowledge of the supplier management governance processes

• Advanced analytical and quantitative skills

• Ability to make decisions and solve problems independently

• Working knowledge of process universe including all Growth-related L3 processes

Desired qualifications:

• 5+ years of experience with Supplier Management activities in a Financial Services, or other highly regulatory industry

• Demonstrated strong risk management mindset and behavior

• Knowledge of Synchrony Applications platforms, products, functions and current vendors including Coupa, SAS, Tableau, eGRC/Bwise, Fusion, Collibra

• Ability to comprehend, analyze, and interpret multiple data sources

• Very well organized with a strong, proven ability to coordinate diverse groups of stakeholders to adhere to tight timelines

• Strong analytical skills and an eye for detail

• Strong verbal and written communication, presentation, interpersonal, and facilitation skills

• Strong team building skills and the ability to work effectively across teams

• Positive can do attitude

Eligibility Criteria:

5+ years’ experience with Growth process governance including knowledge of Process Universe, PRCSA program, and Critical to Compliance (CTC) framework and related laws & in lieu of a degree 7+years of experience

Work Timings: 2 PM to 11 PM IST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal) or PIP

• L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L9+ Employees can apply

Level / Grade : 11

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