Job Duties

• Assigns clinical team once patient is admitted to care to ensure consistency in clinical care.
• Assists in fielding patient care calls to ensure staff are assigned as needed when emergent issues arise.
• Assist clinical/marketing team in obtaining necessary records needed for compliance in Assisted Living and Skilled Nursing facilities.
• Assist case managers in re-ordering medication as needed.
• Assist/coordinate with case managers in supply ordering as needed.
• Coordinate F2F visits on patients for re-certifications and manager SNF MD/NP visits as needed.
• Prepare re-certification worksheets for IDG.
• Run weekly stand up meetings that will include Case Managers and Scheduling team to ensure proper assignment of LVN visits.
• Run compliance visit report on newly admitted patients to ensure SC, MSW compliance visits are completed within 5 days.
• Schedule/prep for IDG.
• Assist in facilitating IDG meetings.
• Work with Medical Directors to ensure IDG coverage.
• Assist DPCS/clinical manager in making welcome calls to all new admissions.
• Assists Scheduling Coordinators and Intake Coordinators as needed.
• Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
• Coordinates the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Participates in quality assessment performance improvement teams and activities.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Mission Hospice.
• Other duties as assigned by manager.

Requirements

• High school graduate or equivalent required.
• Licensed LVN with (1) years’ experience in health care office, preferably in hospice operations.
• Proficient computer skills required
• Demonstrates excellence in customer service and time management
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Demonstrates good communications, negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Flexible schedule availability (based on business need)