About the Team
Miro’s Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team plays a critical role in the customer journey by helping them realize their visual collaboration objectives and driving quick time to value. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!
About the Role
In this role, you will be responsible for leading a team of Onboarding Consultants who are tasked with successfully onboarding new customers, as well as supporting engagements to help aid our customers with technical solutions, digital transformation, and hybrid work strategies. You will help streamline and scale the onboarding and migrations processes, including working cross functionally with Product, Operations and Customer Success to maximize our impact on customer outcomes. You will partner with the Head of Onboarding Services to identify value added services to better serve our customers and enhance their usage of Miro. You and your team will serve as a key partner to our Sales, Customer Success, and Products teams in shaping how our product evolves with the customers’ needs.
What you’ll do
- Work internally to identify and detail process improvements to improve team efficiency
- Ensure your team’s projects are delivered on time and completed according to plan
- Identify and coordinate skill development and training opportunities for your team
- Hire, train and mentor your team to develop project delivery, consultative relationship management, problem solving skills and technical competence
- Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams
- Partner with Success and Operations Leaders to build repeatable, scalable onboarding, migration processes and resources, as well as identifying additional solutions oriented customer engagement opportunities
What you’ll need
- 5+ years of work experience within a GTM role (customer success, sales, solutions engineering, etc.) in the tech industry
- 2+ year(s) as a Lead/Manager of an Onboarding, Professional Services or related GTM team at a SaaS company
- Solid understanding of Enterprise SaaS applications and collaboration technology, including identity providers and enterprise security solutions
- Experience leading and crafting technical projects and/or onboarding engagements, engaging with, and motivating change across multiple levels of IT, Executives and organizations.
- Broad experience working with Enterprise level customers, comfort in navigating a large organization and confirmed past involvement in building strong cross-functional relationships internally
What’s in it for you
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
The reasonably estimated salary range is specific to California and may not be applicable to other locations. The range for this role is $180,000 - $240,000. Final compensation and total package components will be based on individual factors such as the candidate’s skills, qualifications, and experience.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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