Culinary Assistant General Manager-FOH

Overview

Assistant General Manager-Front of House (FOH)

Willow Valley Communities | The Clubhouse | Lancaster, PA

Willow Valley Communities (WVC) is looking for an Assistant General Manager to help lead exceptional dining experiences in the Front of House (FOH) for our Residents while inspiring and developing a high‑performing team.

In this key leadership role, you’ll partner closely with the General Manager to ensure daily operations run seamlessly, service standards remain exceptional, and our dining venues continue to exceed expectations. If you enjoy coaching teams, solving challenges, and creating memorable guest experiences, this is an opportunity to make a meaningful impact.

Why Join Willow Valley Communities?

At WVC, we believe great service starts with taking care of our Team Members. We’re proud to offer:

• Excellent benefits, including medical, dental, and vision
• Generous paid time off
• Long‑term career growth opportunities
• Complimentary use of amenities such as our fitness center, spa, cafés, and swimming pools
• And so much more!

Compensation

• $30.00 per hour + based on experience
• Salary position

What You’ll Be Responsible For

As the Culinary Services Assistant General Manager, you will:

• Lead, train, schedule, and support service staff to deliver a consistently high level of customer service
• Open and close operations and balance cash drawers when applicable
• Manage administrative tasks including payroll, tip allocation, PTO processing, and invoice approvals
• Maintain and utilize point‑of‑sale systems effectively
• Address resident and guest questions or concerns promptly and professionally
• Ensure compliance with all health, safety, food sanitation, and alcohol service regulations
• Plan and execute special events and resident catering functions
• Create and promote engaging dining initiatives for our resident community
• Monitor budgets and help control costs to support efficient operations
• Educate and coach team members on all WVC food safety and sanitation policies
• Provide oversight as needed for the Clubhouse Café and Ice Cream Parlor (LT)

Leadership & Supervisory Responsibilities

• Oversee all front‑of‑house operations and service standards
• Interview, hire, train, and develop service Team Members
• Assign work, evaluate performance, recognize success, and resolve issues
• Foster a positive, respectful, and service‑focused Team culture

What We’re Looking For

• Bachelor’s degree in Hospitality Management or 3–5 years of relevant restaurant or hospitality experience
• Prior supervisory experience, preferably in a restaurant or dining environment
• Strong organizational, leadership, and interpersonal skills
• Ability to motivate and positively influence others
• Professional appearance and a consistently positive attitude

Schedule & Hours

• 40 hours per week
• Wednesday–Sunday | 1:00 p.m. – 9:00 p.m.
• Includes some holidays

Location

The Clubhouse at Willow Valley Communities10 Providence Park DriveLancaster, PA 17602

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