Full-Time
Assistant Community Manager
Valiant Residential
Multifamily property management
No salary listed
Houston, TX, USA
In Person
Bachelor's
Category
 Growth & Marketing (1) |
|---|
Required Skills
Microsoft Office
Marketing
Yardi
Requirements
- Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
- Strong oral and written communication skills.
- Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
- A valid driver's license, good driving record, and auto insurance.
- Ability to work most weekends.
- A neat, clean, and professional appearance throughout the workday and whenever present in the community.
- Ability to diffuse and respond to customer concerns to avoid escalation.
- A high school diploma or equivalent.
- Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
- Ability to walk the property for up to 8 hours or more in various weather conditions.
- Ability to climb stairs to show properties to prospective tenants.
- Ability to lift up to 30 pounds as needed.
Responsibilities
- Assist in preparing advertising materials.
- Assist in showing units and screening applicants.
- Maintain records of rental levels for comparable units in the surrounding area.
- Present creative leasing and marketing ideas.
- Communicate courteously with residents, applicants, and representatives of other companies.
- Greet prospects and qualify them by covering all criteria, including asking questions and using completed guest cards.
- Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
- Update availability reports and process applications for approval, including credit checks and rental-history checks, then submit processed applications to the Community Manager for approval.
- Assist in monitoring renewals and distribute and follow up on renewal notices.
- Accept rental payments and immediately provide them to the Community Manager.
- Type leases, complete appropriate paperwork, and accurately and promptly enter information into the Yardi system; review leases with the Community Manager before obtaining signatures.
- Assist the management team with other tasks as required.
- Implement community policies consistently.
- Prepare and maintain complete resident files.
- Prepare late notices and notices to pay rent.
- Assist with rent collection and preparation of receipts.
- Assist with legal proceedings.
- Assist with lease preparation, signing, and administration.
- Use computers programmed with accounting software to record, store, and analyze information.
- Use the Apartment Association lease and contracted credit-report application.
- Communicate with the Community Manager about invoice accuracy, attached purchase orders, and correct coding according to company procedures.
- Ensure property invoices are approved, entered, and paid promptly.
- Complete maintenance service requests promptly and inform the maintenance team; answer residents' questions about the community, repairs, rent, and rules, and follow up when unable to respond.
- Contact residents weekly regarding completed maintenance service requests to ensure repairs were handled satisfactorily.
- Maintain open communication with the Community Manager and Maintenance Supervisor.
- Contribute to the community's cleanliness and curb appeal.
- Enforce community policies.
Desired Qualifications
- Bilingual Spanish language skills.
- Apartment management experience.
- Two or more years of college.
Valiant Residential is a residential property-management company focused on multifamily communities. Its teams oversee leasing, resident service, maintenance, marketing, and day-to-day property operations. The company works with owners and investment partners to manage community performance and resident experience. Valiant provides third-party multifamily management, with on-site and regional teams balancing resident experience, occupancy, physical asset upkeep, compliance, marketing, and financial performance across communities with different owners and market positions.
Company Size
N/A
Company Stage
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Total Funding
N/A
Headquarters
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Founded
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