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Full-Time

System Administrator

Confirmed live in the last 24 hours

Abacus Group LLC

Abacus Group LLC

201-500 employees

Provides hosted IT solutions for finance

Financial Services
Cybersecurity

Mid

Edinburgh, UK

Category
System Administration
IT & Security
Required Skills
Customer Service
Requirements
  • Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support.
  • Relevant professional qualifications a plus.
  • Must be able to fulfil shift schedule (11PM until 8AM).
  • Must meet the minimum standard for personal key performance indicators.
Responsibilities
  • Provide best-in-class technical support to our clients primarily via phone and email.
  • Effectively communicate with both clients and peers ensuring timely responses.
  • Record all work activities in a timesheet in our ticketing system (ConnectWise).
  • Must be able to multi-task client issues when applicable.
  • Document technical issues and take ownership of escalating issues to the appropriate SME team.
  • Must contribute to the overall success of team mandated goals and key performance indicators.
  • Must be flexible regarding duties and hours of work, there may be occasional requirements to work out of regular scheduled hours for client onboardings and other project work.

Abacus Group, LLC provides hosted IT solutions tailored for alternative investment firms in the financial services sector. Their main product, the Abacus Cloud platform, allows investment managers to access various technology services as needed, enabling them to scale their operations according to their cybersecurity, storage, and compliance requirements. Unlike many competitors, Abacus focuses specifically on the unique needs of the financial industry, ensuring that their services are designed to meet the specific challenges faced by investment firms. The goal of Abacus Group is to empower these firms with a flexible and comprehensive technology platform that supports their growth and operational efficiency.

Company Stage

Private

Total Funding

N/A

Headquarters

New York City, New York

Founded

2008

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Simplify's Take

What believers are saying

  • Winning multiple prestigious awards, such as Managed Service Provider of the Year, highlights Abacus Group's industry leadership and commitment to excellence.
  • The acquisition of Tribeca Technology Group and the opening of a new office in Edinburgh signal strong growth and expansion opportunities.
  • Abacus Group's focus on innovation and cybersecurity ensures employees work with cutting-edge technology in a rapidly evolving industry.

What critics are saying

  • The integration of Tribeca Technology Group may present challenges in aligning company cultures and operational processes.
  • Rapid expansion, including new office openings, could strain resources and impact service quality if not managed effectively.

What makes Abacus Group LLC unique

  • Abacus Group specializes in providing IT solutions tailored specifically for the financial services industry, unlike generalist IT service providers.
  • Their award-winning Abacus Cloud platform offers scalable, on-demand technology services, setting them apart from competitors with less flexible solutions.
  • The recent acquisition of Tribeca Technology Group enhances their market presence and capabilities in the UK financial services sector, providing a competitive edge.