Full-Time

System Administrator

Posted on 8/22/2024

Abacus Group LLC

Abacus Group LLC

51-200 employees

Provides hosted IT solutions for investment firms

Cybersecurity
Financial Services

Mid

Edinburgh, UK

Category
System Administration
IT & Security
Required Skills
TCP/IP
Requirements
  • Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support.
  • Relevant professional qualifications a plus.
  • Microsoft certified.
  • Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
  • Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
  • Create/Manage Active Directory accounts, groups & permissions.
  • Duo Security and other two factor authentication applications.
  • Microsoft 365.
  • Microsoft Entra/Azure Active Directory/Intune.
  • Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
  • Understanding of Networking fundamentals.
  • VMware vSphere administration.
  • Install, configure & manage print queues.
  • Troubleshoot DNS, DHCP and TCP/IP issues.
  • Experience administering Windows 10/11 and Server 2012 and above.
  • Experience administering Windows Server 2012 and above.
Responsibilities
  • Provide best-in-class technical support to our clients primarily via phone and email.
  • Effectively communicate with both clients and peers ensuring timely responses.
  • Record all work activities in a timesheet in our ticketing system (ConnectWise).
  • Must be able to multi-task client issues when applicable.
  • Document technical issues and take ownership of escalating issues to the appropriate SME team.
  • Must be able to fulfil shift schedule (11PM until 8AM).
  • Must meet the minimum standard for personal key performance indicators.
  • Must contribute to the overall success of team mandated goals and key performance indicators.
  • Must be flexible regarding duties and hours of work, there may be occasional requirements to work out of regular scheduled hours for client onboardings and other project work.

Abacus Group, LLC provides hosted IT solutions tailored for alternative investment firms in the financial services sector. Their main product, the Abacus Cloud platform, allows investment managers to access all necessary technology as a service. This platform is designed to be flexible, enabling firms to scale their technology resources according to their needs, particularly in areas like cybersecurity, data storage, and compliance. What sets Abacus apart from its competitors is its specific focus on the unique requirements of the financial services industry, ensuring that their solutions are highly relevant and effective for their clients. The goal of Abacus Group is to empower investment firms by providing them with a comprehensive technology platform that meets their evolving needs.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

New York City, New York

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • FFL Partners' investment supports Abacus's growth through acquisitions and service expansion.
  • Acquisition of Tribeca Technology Group boosts Abacus's UK market presence and expertise.
  • Awards in 2024 highlight Abacus's excellence in cloud services and managed IT solutions.

What critics are saying

  • Integration with Tribeca may face cultural and operational challenges affecting service delivery.
  • Dependency on Zero Networks for security solutions could pose risks if vendor issues arise.
  • Rapid UK expansion post-Tribeca acquisition may strain resources and affect service quality.

What makes Abacus Group LLC unique

  • Abacus Group offers a scalable IT platform tailored for financial services firms.
  • The Abacus Cloud platform provides on-demand scaling for cybersecurity, storage, and compliance needs.
  • Partnership with Zero Networks enhances Abacus's micro-segmentation and zero trust security capabilities.

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