Knowledge Management Specialist

The Knowledge Management Specialist is responsible for administering and optimizing Microsoft 365 (MS365) collaboration tools, with a focus on SharePoint, Power Automate, and Power BI. This role ensures effective information sharing, document governance, and enterprise knowledge management best practices across the organization. The ideal candidate will have a strong technical foundation in MS365 administration combined with experience in organizational knowledge management, enabling teams to efficiently access, share, and leverage critical business information. This position will be based out of Odyssey’s corporate headquarters in Wakefield, MA.

Duties include, but not limited to: 

MS365 Administration & Technical Expertise

• Administer, configure, and optimize SharePoint Online environments, including site structures, permissions, metadata, and governance.
• Implement and manage Power Automate workflows to enhance business processes and document management efficiency.
• Support Power BI integrations for data visualization and reporting, ensuring proper permissions and data accessibility.
• In coordination with Odyssey IT Operations, oversee MS365 security policies, user access controls, and compliance with corporate IT and security guidelines.
• Provide ongoing support and troubleshooting for MS365 applications, ensuring optimal performance and user experience.

Knowledge Management & Collaboration

• Develop and implement enterprise knowledge management strategies that enhance information sharing, content organization, and collaboration.
• Maintain and improve SharePoint-based intranet and team collaboration sites, ensuring usability and engagement.
• Establish best practices for document management, content lifecycle management, and version control across MS365 applications.
• Work closely with business units to design and implement knowledge repositories and digital workspaces to foster collaboration.

Training, Governance, & Adoption

• Develop user guides, training materials, and documentation to support MS365 adoption and governance.
• Conduct workshops and training sessions to upskill employees on SharePoint, Power Automate, and other MS365 collaboration tools.
• Establish MS365 governance frameworks, ensuring consistency in how content is structured, accessed, and maintained.
• Act as a liaison between IT, business users, and leadership, ensuring MS365 solutions align with enterprise knowledge management needs.

Citizenship: Must be a US citizen

Minimum Required Qualifications

Clearance: N/A

Education: Bachelors

Years of Experience: 4

Certifications: N/A

Preferred Qualifications

Clearance: N/A

Education: Masters

Years of experience: N/A

Certifications: Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft Certified: SharePoint Administrator Associate

Technical Skills

• Minimum 4 years of hands-on experience in MS365 administration, with expertise in SharePoint Online.
• Strong knowledge of Power Automate for workflow automation and experience supporting and developing Power BI dashboards.
• Proven experience in knowledge management, information governance, or enterprise collaboration strategies.
• Familiarity with MS Teams, OneDrive, and other MS365 productivity applications.
• Experience developing and implementing taxonomy, metadata strategies, and content classification models.

Interpersonal Skills

• Ability to work across technical and non-technical teams to translate business needs into MS365 solutions.
• Strong communication and training skills, with experience driving user adoption and change management initiatives.

Additional Information

Location: Wakefield, MA

Travel: 5%

Remote, Onsite, or Hybrid: Hybrid 

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Odyssey Systems Consulting Group, is an innovative small business committed to providing world-class technical, management, and training support services to government and public sector clients. We focus on people, processes, and performance to deliver superior results. Since our inception in 1997, our commitment to mission success and customer satisfaction has been recognized with exponential growth and exceptional past performance ratings. We accept challenging assignments and drive projects from the planning stages, through implementation, and into operations and support.

Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities