About AbleTo

Join our mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high-quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

Overview

The Director, Account Management focuses on customer retention, revenue growth, and relationship growth to ensure the success of their clients’ portfolio with AbleTo.The Director develops and implements short and long term strategies and sets team objectives and targets in support of internal and external goals.The Director has a deep understanding of AbleTo products, services, operations, competitive landscape and priorities and can translate those in a compelling way to demonstrate the continued value of AbleTo to their clients while delivering on forecasted growth.

What You’ll Do:

• Drive strategic growth and development within one of AbleTo’s largest client’s care delivery organization and strategic partners to align AbleTo and clients’ strategies and goals.
• Identify and prioritize mutually beneficial opportunities to increase account revenue. Opportunities include: expanding current programs to reach new populations – e.g., ACO and Medicare Advantage; increasing engagement with and enrollment of currently targeted populations; and suggesting and helping to develop new product/pricing configurations, in collaboration with and approved by AbleTo’s Finance team.
• Construct and deliver on a strategic account-level business plan, with projected revenue and tactics required for success. 
• Drive account satisfaction and client retention.
• Understand, quantify and present AbleTo programs in order to drive new opportunities and increase the level of satisfaction. 
• Increase AbleTo’s awareness and relevance with key account stakeholders by identifying, developing, and deploying mutually beneficial opportunities to raise the account/AbleTo partnership through peer-reviewed studies, press opportunities, industry and client events, training, etc. to increase AbleTo’s revenue. 
• Coordinate management of the accounts’ daily requirements with the Account Manager and Client Services teams: escalations, regular communications, reports, and referral coordination.

Who You Are:

• Significant experience planning, managing, and growing large health plan accounts, preferably with experience in both the commercial and Medicare Advantage/Medicaid populations and with care delivery/provider organizations.
• Ability to work cross-functionally and build consensus with internal and external stakeholders in support of strategic account objectives.
• Experience in conceptual sales of population health management services to providers (Behavioral Health a plus).
• Proven track record of exceeding revenue and client satisfaction goals.
• Solid understanding of the financial implications of Account Management strategies and tactics, including Pricing and Risk Sharing.
• Ability to communicate and work with clinical and product teams for new ideas generation, program roll-outs, and problem resolution.
• Ability to initiate and cultivate meaningful, productive relationships at all levels of an account.
• Experience communicating and collaborating with internal constituents to secure resources and talent.
• Ability to plan, execute, measure results and drive improvement on a continuous basis. 
• Strategic thinking and ability to communicate at every level of the client organization.
• Excellent written and verbal communication skills
• New York City, NY; NY tri-state area (ability to come into the NY office ~1x/week)

Why You Should Join Our Team:

We’re proud to be a Great Place to Work-Certified™ company. We want you to show up and feel your best at work, and that means respecting your time outside of work. Our inclusive, flexible workspace prioritizes a work/life balance. We offer competitive salaries, comprehensive health benefits (for full-time employees), and professional perks such as 401K matching, fully funded HRA, and generous time off, including mental health days because your well-being is important to us. 

At AbleTo, we’re empowering people to get better and stay better. Want to join us? Take the next step in your career by applying for this role today. 

The salary range for this role is $115,000 to $165,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, AbleTo offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements). 

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