Director – Account Management
Posted on 3/28/2023
Experience Level
Desired Skills
  • Significant experience planning, managing, and growing large health plan accounts, preferably with experience in both the commercial and Medicare Advantage/Medicaid populations and with care delivery/provider organizations
  • Ability to work cross-functionally and build consensus with internal and external stakeholders in support of strategic account objectives
  • Experience in conceptual sales of population health management services to providers (Behavioral Health a plus)
  • Proven track record of exceeding revenue and client satisfaction goals
  • Solid understanding of the financial implications of Account Management strategies and tactics, including Pricing and Risk Sharing
  • Ability to communicate and work with clinical and product teams for new ideas generation, program roll-outs, and problem resolution
  • Ability to initiate and cultivate meaningful, productive relationships at all levels of an account
  • Experience communicating and collaborating with internal constituents to secure resources and talent
  • Ability to plan, execute, measure results and drive improvement on a continuous basis
  • Strategic thinking and ability to communicate at every level of the client organization
  • Excellent written and verbal communication skills
  • New York City, NY; NY tri-state area (ability to come into the NY office ~1x/week)
  • Drive strategic growth and development within one of AbleTo's largest client's care delivery organization and strategic partners to align AbleTo and clients' strategies and goals
  • Identify and prioritize mutually beneficial opportunities to increase account revenue. Opportunities include: expanding current programs to reach new populations - e.g., ACO and Medicare Advantage; increasing engagement with and enrollment of currently targeted populations; and suggesting and helping to develop new product/pricing configurations, in collaboration with and approved by AbleTo's Finance team
  • Construct and deliver on a strategic account-level business plan, with projected revenue and tactics required for success
  • Drive account satisfaction and client retention
  • Understand, quantify and present AbleTo programs in order to drive new opportunities and increase the level of satisfaction
  • Increase AbleTo's awareness and relevance with key account stakeholders by identifying, developing, and deploying mutually beneficial opportunities to raise the account/AbleTo partnership through peer-reviewed studies, press opportunities, industry and client events, training, etc. to increase AbleTo's revenue
  • Coordinate management of the accounts' daily requirements with the Account Manager and Client Services teams: escalations, regular communications, reports, and referral coordination

1,001-5,000 employees

Virtual behavioral healthcare
Company Overview
AbleTo wants to empower people to get better and stay better. At AbleTo, they're solving the biggest problems in behavioral health: ensuring access to care and upholding impeccable quality.
  • Progressive parental leave - A most modern benefit so both new mothers and fathers can bond as a family.
  • Fully-funded HRA - You and your family’s health are important to us, so we fund a generous HRA that fully covers most deductibles.
  • Creative lifestyle benefits - Enjoy discounts on entertainment and travel, as well as complimentary fitness classes and spa treatments for you and your family.
  • Generous time off - We encourage individual holiday traditions and work-life balance, so in addition to corporate holidays and paid time off (PTO), we offer two floating holidays and three mental health days.
  • Telecommuting and flexible working arrangements - Whether full-time, part-time, or once in a while, we trust you to work from the comfort of your own home. Or on your patio. That works for us too.
  • Immediate 401(k) matching - We won’t wait a year or two to invest in your future— participate in 100% vesting from day 1.
Company Core Values
  • People first - Take care of those in need above everything else.
  • One team - Create an environment of mutual respect, empathy, and transparency. And have a little fun!
  • Stay curious - Try things and learn. Discover with intention. And remember, it’s always okay to ask for help.
  • Sweat the small stuff - Care about the details, require the highest standards of quality, and use the best science.
  • Let change fuel you - Embrace the journey and be resilient.
  • Make a difference - Innovate to create meaningful impact. Turn your passion into purpose. Own it and make it happen.