Associate Director Delivery Assurance Lead

Date Posted:

2026-09-10

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

The Delivery Assurance Lead is responsible for establishing, managing, and continuously improving the Delivery Assurance (DA) team for the aftermarket repair network. This role ensures repair purchase orders (POs) meet Gate 3 Start (G3S) need dates by proactively engaging Designated Service Providers (DSPs), resolving constraints, driving accountability, and coordinating alternate routing solutions when required. The Lead serves as the central escalation point for all flow-disrupting issues and provides critical visibility to Network Operations and DAT customers. This is a supervisory position ultimately responsible for 1-3 Delivery Assurance Specialists.

Function Leadership & Strategy

• Create and manage the Delivery Assurance function, including structure, standard work, processes, and reporting.

• Develop and deploy proactive methods to ensure commit dates align with G3S need dates.

• Establish KPIs, dashboards, and communication standards for internal and external stakeholders.

• Operational Execution

• Lead daily oversight of repair PO delivery profiles across the GSP GTF Repair Network

• Oversee gap identification for commit dates and ensure recovery plans are executed effectively.

• Direct and support escalations related to shortages, Eagle Net cases, quality holds, engineering data needs, and DSP capacity issues.

• Partner closely with DAT customers to validate requirements, align priorities, and ensure operational readiness.

Supplier Engagement & Performance

• Drive structured weekly and monthly reviews with DSPs to reinforce accountability.

• Review performance trends, commit adherence, issue recurrence, and develop formal corrective action plans for underperforming suppliers.

• Support Supplier Quality and Supplier Management teams during escalations and performance reviews as needed.

• Cross-Functional Collaboration

• Provide timely visibility to Network Operations, signaling when alternate routing or expedited solutions are required.

• Align recovery strategies with DAT, Network Ops, Planning, Procurement, and aftermarket leadership teams.

• Communicate risks and performance trends in a clear, data-driven manner.

Data, Reporting & Analytics

• Oversee creation and maintenance of tracking mechanisms to document conversations, escalations, recovery actions, and resolutions.

• Ensure dashboards and reports are accurate, timely, and actionable for leadership and stakeholders.

• Leverage insights to identify systemic performance issues and propose long-term solutions.

• Continuous Improvement

• Develop and refine standard work, process workflows, and escalation pathways.

• Identify opportunities to reduce cycle times, improve predictability, and enhance network communication.

• Support strategic initiatives to improve repair network stability and resilience.

What You Will Learn:

• Familiarity with the Geared Turbo Fan Aftermarket network

• How to resolve complex delivery challenges in a dynamic environment

• Opportunity to build an organization from the ground up

• Executive Communications

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Qualifications You Must Have:

Bachelor's Degree and12 years prior experience, or An Advanced Degree in a related field and minimum 10 years experience to include the following:

• Deep management and leadership knowledge to lead cross-department project teams or manage across multiple related departments.

• Demonstrated ability to manage suppliers and drive accountability.

• Strong analytical and problem-solving skills; ability to interpret performance data and develop recovery plans.

• Experience leading escalations and cross-functional issue resolution.

• Prior experience leading and developing high impact teams.

Qualifications We Prefer:

• Excellent communication skills, including the ability to influence both internal stakeholders and external suppliers.

• Aerospace, aviation, or industrial manufacturing experience.

• Familiarity with repair network and or engine overhaul operations

• Deep GTF aftermarket gate process knowledge

• Experience with Power BI, Smartsheet, SharePoint, or other workflow/visibility tools.

• Prior leadership experience or management of a small team.

Learn More & Apply Now:

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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