Analyst – Client Support
Posted on 2/28/2023
INACTIVE
Locations
Minneapolis, MN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
- Bachelor's Degree of equivalent experience
- Has 1+ years of experience in client service or operations
- Can build strong relationships through effective communication across multiple platforms
- An intuitive problem-solver that works wells under pressure and with all types of personalities
- Is a quick learner
- Can interact and collaborate cross functionally
- Self-starter with ability to prioritize daily tasks
Responsibilities
- Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies)
- Capture client insights to work with our product and engineering team to improve their CX
- Investigate individual employee use cases with an eye for iteration on existing processes
- Be a lead point of contact both internally and externally on issue escalations as needed
- Become a subject matter expert on DailyPay's service, including potential company specific intricacies
- Train external partnership personnel on product specifics
- Assist with various other operational projects
Desired Qualifications
- Previously worked at a rapid growth company
- Have been client facing and a lead point of contact
- Experience with large data manipulation and trend recognition
- Familiarity with ZenDeskX
Enterprise pay tool
Company Overview
DailyPay's mission is to change the financial system by rewriting the invisible rules of money. They are not just creating a platform that transforms payday, they are creating one that levels the playing field and treats each and every participant equally.
Benefits
- Competitive Pay
- Stock Options
- 401(K) with 4% match
- Unlimited PTO
- Medical, Dental & Vision Plans
- Daily Seamless Credit
- Free LinkedIn Learning
- Annual Learning Stipend
- DailyPay for DailyPay
Company Core Values
- Do Your Research: We believe that knowledge is power and challenge ourselves to be lifelong learners.
- Start Simple: Don’t worry about having all the answers, just get started.
- See the Circle: We acknowledge that each of us plays an integral role in the company’s success.
- Pull the Wagon: Each of us is willing and ready to do whatever it takes to move the company forward.
- Move the Line: We challenge ourselves and push our own boundaries daily.
- We Win With Diversity: We value each of our unique experiences and how they shape us. We learn from all to build for all.
- Act Like an Owner: Move forward with purpose and invent the future.