Analyst – Client Support
Posted on 2/28/2023
Minneapolis, MN, USA
Experience Level
  • Bachelor's Degree of equivalent experience
  • Has 1+ years of experience in client service or operations
  • Can build strong relationships through effective communication across multiple platforms
  • An intuitive problem-solver that works wells under pressure and with all types of personalities
  • Is a quick learner
  • Can interact and collaborate cross functionally
  • Self-starter with ability to prioritize daily tasks
  • Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies)
  • Capture client insights to work with our product and engineering team to improve their CX
  • Investigate individual employee use cases with an eye for iteration on existing processes
  • Be a lead point of contact both internally and externally on issue escalations as needed
  • Become a subject matter expert on DailyPay's service, including potential company specific intricacies
  • Train external partnership personnel on product specifics
  • Assist with various other operational projects
Desired Qualifications
  • Previously worked at a rapid growth company
  • Have been client facing and a lead point of contact
  • Experience with large data manipulation and trend recognition
  • Familiarity with ZenDeskX

201-500 employees

Enterprise pay tool
Company Overview
DailyPay's mission is to change the financial system by rewriting the invisible rules of money. They are not just creating a platform that transforms payday, they are creating one that levels the playing field and treats each and every participant equally.
  • Competitive Pay
  • Stock Options
  • 401(K) with 4% match
  • Unlimited PTO
  • Medical, Dental & Vision Plans
  • Daily Seamless Credit
  • Free LinkedIn Learning
  • Annual Learning Stipend
  • DailyPay for DailyPay
Company Core Values
  • Do Your Research: We believe that knowledge is power and challenge ourselves to be lifelong learners.
  • Start Simple: Don’t worry about having all the answers, just get started.
  • See the Circle: We acknowledge that each of us plays an integral role in the company’s success.
  • Pull the Wagon: Each of us is willing and ready to do whatever it takes to move the company forward.
  • Move the Line: We challenge ourselves and push our own boundaries daily.
  • We Win With Diversity: We value each of our unique experiences and how they shape us. We learn from all to build for all.
  • Act Like an Owner: Move forward with purpose and invent the future.