What you’ll do

• Develop and nurture effective communication channels with leads and customers throughout the sales cycle, from initial contact to post-purchase support.
• Optimize lead management processes, including lead qualification, conversion analytics, and outbound sales calls and outreach.
• Oversee the entire sales cycle from lead to pain point identification, ensuring a seamless transition from pre-sale engagement to post-sale success.
• Collaborate with internal teams to create and execute action plans to track customer activities, projects, and engagements.
• Utilize data analytics to identify opportunities for lead conversion optimization and product feature enhancements.
• Develop and execute marketing campaigns to increase lead generation and customer acquisition.
• Provide exceptional customer service and support through various channels, including email, chat, and more.
• Monitor and report on customer relationship status and key metrics to company leadership.

What we look for

• Proficiency with CRM tools such as Intercom or HubSpot.
• Experience in creating demo videos, help articles, and other customer-centric content.
• Strong self-starter with a drive to succeed in a fast-paced environment.
• Excellent oral and written communication skills with the ability to tailor messages to specific audiences.
• Superior active listening skills and exceptional organizational capabilities.
• Analytical mindset with the ability to translate complex tasks into measurable steps.
• Creative problem solver with the ability to adapt to evolving challenges and technologies.
• Previous experience in customer success management or client-facing roles, preferably in SaaS software solutions.