Full-Time
Help Desk Support
vTech Solution
501-1,000 employees
Managed IT services with cloud computing.
No salary listed
Denver, CO, USA
In Person
 Customer Experience & Support (1) |
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- Minimum of three years of supervisor experience in a call center.
- Minimum of three years of time management.
- Minimum of three years of customer service focus.
- Have good phone skills, listening, and verbal communication.
- Experience using IVR/ACD systems such as Five9 or Cisco.
- Experience in using a customer relationship database such as Salesforce.
- Understanding of a government environment and data governance.
- Proficiency in Spanish is highly desired.
- Maintains staff by helping with recruiting, selecting, orienting and training employees.
- Maintains safe and healthy work environment by enforcing organization standards, adhering to Human Resources policies.
- Manage a team of call center agents.
- Manage the work procedures, prepares work schedules and workflows.
- Manage by walking around and being visible to answer questions.
- Take calls that the agents can’t handle and be available when an agent appears to need assistance.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positive communication and feedback.
- Monitors client calls to observe employee demeanor, technical accuracy and conformity to policies.
- Help create knowledge documents and provide assistance to the development of online help for PEAK.
- Create and maintain the metrics for the call center and ticketing system.
- Proficiency in Spanish is highly desired.
vTech Solution provides managed IT services, cloud computing, and professional staffing to help organizations handle their technology needs. The company works by integrating specialized software, security protocols, and AI tools into a client's existing infrastructure while offering project management and staff augmentation to fill technical gaps. Unlike many competitors, vTech combines a broad portfolio of technical services with a long-standing, verified track record of growth and strict management processes to ensure projects stay on budget. Their goal is to improve client success by delivering high-quality technical support and modern IT practices while maintaining a supportive environment for their employees.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Washington DC, District of Columbia
Founded
2006
Simplify's Take
What believers are saying
- Marc Andersen's EY advisory role opens enterprise transformation projects.
- Five-year INC. 5000 listings attract top talent and larger clients.
- HUBZone certification secures preferential federal SLED contracting opportunities.
What critics are saying
- Ethiopian V-Tech Solutions name collision diverts government search traffic.
- No CISO cripples SLED cybersecurity competitiveness within 6-12 months.
- FedRAMP denial bars federal cloud services in 18-36 months.
What makes vTech Solution unique
- Elastic partnership delivers advanced search analytics for government clients.
- Intrusion partnership adds zero-day cyber-attack prevention to security services.
- Chirag Suthar's 25-year expertise drives SLED division growth and strategy.
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Company News
Managed IT services firm vTech Solution has appointed Chirag Suthar as senior director for growth and strategy of its state, local and education division, bringing over 25 years of leadership and business development experience to the post.
IT service provider vTech Solution is collaborating with Elastic to deliver advanced technology solutions enabling government agencies and commercial enterprises to enhance their decision-making and operational efficiency.
Washington, D.C.-based vTech Solution has appointed Marc Andersen, a senior partner at professional services company EY, as a member of its board of advisers.
Washington, DC-based IT firm vTech Solution has been named one of Financial Times – The Americas’ Fastest Growing Companies 2023, marking the fourth consecutive year that the company has made the prestigious list of the region’s most dynamic and promising companies.
Partnership With Intrusion - vTech Solution Inc. October 24, 2022, The vTech Solution Inc. and Intrusion have partnered to combine cyber-attack prevention solutions, including Zero-Days, to enhance our current cybersecurity offerings through managed and professional services. - PR12938601