The Company:
Built to thrive amid the full complexity of today’s modern marketing, Edelman is one of the world’s largest independent communications agencies. We help some of the world’s most renowned companies evolve, promote, and protect their brands through a wide range of solutions, including performance marketing, e-commerce, digital transformation, social media marketing, content production, newsroom strategy and execution, influencer, crisis, and much, much more. To achieve this, we have assembled a stellar team of nearly six thousand Creatives, Strategists, Media Specialists, Analysts, and Technologists across fifty offices in 25 countries. Our honors range from Cannes Lions for creativity to the Holmes Report for the 2018 Global Digital Agency of the Year and five times as Glassdoor’s “Best Places to Work.” Our success comes from our smart, passionate, and curious people, who tell great stories and solve complex business problems day in and day out.
The Role:
We’re looking for an Account Supervisor, Client Service to join our award-winning team. This is an incredible opportunity to bring your expertise, experience, and personality to the industry’s largest communications marketing agency; solving business problems for brands through the thoughtful application of digital best practices and creative thinking.
As an Account Supervisor, you will be charged with introducing clients to the power of building compelling stories, social strategies, and experiences, all directed by a confluence of data and leading-edge technology. You’ll be a trusted client partner with a deep understanding of their business and the tools we can provide them with. Your internal team will look to you as a leader on day-to-day affairs, and the one who helps connects the dots from brief to execution.
Responsibilities:
- Serve as day-to-day contact for mid and senior-level clients, responsible for providing strategic solutions around anything/everything involved in our integrated and high visibility campaigns - social and digital marketing, ideas that drive earned, experiential that drives consumer engagement.
- Manage multiple urgent projects, with the ability to manage up and down to ensure the team meets deadlines and stays on budget
- Serve as the main point of contact for integrated agency team partners to ensure alignment on program goals and next steps and that the team is operating in a holistic and coordinated manner – across earned, social, influencer, production, creative, and more – making sure any concerns are flagged and escalated early
- Strong knowledge of social platforms and ability to partner with social and strategy teams to ensure programming adheres to best practices to deliver the strongest ROI/ outcomes
- Lead and mentor junior staff, training them on best practices and identifying opportunities for them to learn and grow by taking on new responsibilities – with the right level of support to ensure client quality is maintained
- Evaluate programming and ideas to ensure we’re hitting client objectives/following client input briefs and that our executions help solve specific business challenges
- Build trusting client relationships across the brand’s organization, navigating client approval processes and structure, including a deep understanding of client “watchouts” we need to avoid across our content and programming
- Internalize and own client product benefits and articulate in consumer-friendly language
- Cultivate strong, cross-practice client relationships to develop opportunities to grow business with existing and new potential clients
Basic Qualifications:
- At least 4 years of relevant experience in public relations and/or related fields including advertising, management consulting, brand strategy, media, and publishing.
- Bachelor’s degree or equivalent work experience
Preferred Qualifications:
- A proven ability to lead and manage multiple medium or large-sized projects simultaneously
- Ability to build and maintain strong client relationships and experience navigating highly matrixed client organizations
- Experience developing integrated campaigns, implementing best practices, and imparting knowledge to junior team members
- Passion for building and executing unique, fresh, and thoughtful integrated campaigns across all channels – social, earned, experiential
- Strong knowledge of integrated and digital marketing, content development, influencer marketing, and other integrated marketing disciplines
- Experience presenting and articulating integrated strategies, including campaign goals, objectives, and how success is measured
- Consumer and technology marketing experience a plus
- Superior written and verbal communication skills
- Fun, engaging, team-first attitude; collaborative, inclusive work style
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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
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Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.
Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.
