Full-Time
Implementation Specialist
Posted on 4/17/2024
Online survey and market research platform
Data & Analytics
AI & Machine Learning
Junior, Mid, Senior
Remote
Required Skills
Communications
Requirements
- BS/BA degree or equivalent in relevant work experience
- Excellent communication, presentation, facilitation and time management skills
- Ability to manage client expectations and think critically about processes
- Experience configuring business logic in a web-based platform
- Understanding of business requirements definition, review of functional specifications, test plans, testing, user training, and deployment
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Responsibilities
- Organize requirements gathering meetings and document solution designs
- Configure SurveyMonkey Apply software solutions to satisfy client business processes, rules, and other requirements
- Work with technical consultants regarding requirements for integration, data conversion and complex business logic
- Present formal training (webinars) to client project team members and end-users
- Manage multiple accounts, deadlines and milestones
- Track and communicate client issues and proactively troubleshoot and resolve problems
SurveyMonkey offers a versatile online survey tool for creating, collecting, and analyzing data, along with market research solutions, catering to various industries and roles.
Company Stage
Private
Total Funding
$1.5B
Headquarters
San Mateo, California
Founded
1999
Growth & Insights
Headcount
6 month growth
↓ -22%1 year growth
↓ -6%2 year growth
↓ -22%Benefits
Comprehensive benefits
Generous time off
Parental leave and family support
Delicious meals and snacks
Reimagining the workplace
“Take 4” sabbatical
Culture of learning
Mental health & wellness
Giving back