Full-Time

SMB Customer Success Manager

Posted on 9/5/2024

Virtru

Virtru

51-200 employees

Cybersecurity solutions for data protection and privacy

Cybersecurity

Compensation Overview

$50k - $75kAnnually

Junior, Mid

Washington, DC, USA

Remote option available.

Category
Customer Experience
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 2+ years experience working with customers (ideally as CSM, Account Manager or Sales Rep)
  • At least 2+ years of experience supporting technical products, applications and/or environments.
  • Proven experience running 1toMany campaigns across a large set of customers.
  • Proven experience driving efficiency via operational improvements
  • Experience running training calls and webinars
  • Ability to interact with both technical and non-technical staff and customers.
  • Strong technical aptitude and problem-solving skills.
  • Experience with renewals and/or negotiations.
  • Positive, customer-oriented attitude.
  • Comfortable working in a fast-paced environment, both independently and in a team.
  • Exceptional written and verbal communication skills
  • Strong organizational and prioritization skills
Responsibilities
  • Own our downmarket onboarding process. This will include training new customers on Virtru’s products in 1to1 trainings and group webinars.
  • Manage and run renewals for strategically important customers.
  • Temporarily own accounts for fixed engagement periods, such as onboarding, at-risk scenarios, and account reviews.
  • Conceive, create and execute 1toMany campaigns designed to tee up 1to1 conversations that increase engagement, drive usage, and minimize risk.
  • Build processes and experiences that drive efficiency and prevent the need for a human touch. This will include owning our down market email drip campaigns.
  • Track and analyze customer usage and engagement to identify opportunities to deliver value across the base and fuel campaign creation.
  • Identify expansion and cross-sell opportunities for our Sales team.
  • Generate invoices and jump in to assist our Accounting team with collections for overdue and delinquent accounts.
  • Create your own processes, plays, and sequences that allow future CSMs to seamlessly fold into our pooled model.
  • Jump in to handle any other outlier scenarios across the base.

Virtru provides data protection and privacy solutions that ensure secure sharing, storage, and analysis of data throughout its lifecycle. The core of Virtru's offering is the Trusted Data Format (TDF), which allows users to maintain control over their data, ensuring it remains protected and accessible only to authorized individuals, regardless of where it is stored or shared. This platform is utilized by over 20,000 organizations across various sectors, including healthcare, finance, government, and education, to safeguard sensitive information and comply with regulatory requirements. Unlike many competitors, Virtru offers a suite of developer tools that can be integrated into existing applications and systems, allowing organizations to embed data protection seamlessly. The company's goal is to empower organizations to maintain control over their data while preventing breaches and ensuring compliance through subscription-based services and licensing agreements.

Company Stage

Series C

Total Funding

$131.8M

Headquarters

Washington, District of Columbia

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for zero-trust security solutions boosts Virtru's market potential.
  • Recognition through multiple awards enhances Virtru's credibility and client attraction.
  • Expansion in the public sector indicates strategic growth and new opportunities.

What critics are saying

  • Potential over-reliance on Google Cloud could pose risks if partnership dynamics change.
  • Departure of key figure Rob McDonald might impact product development momentum.
  • Rapid public sector expansion increases exposure to regulatory scrutiny and compliance challenges.

What makes Virtru unique

  • Virtru's Trusted Data Format offers persistent data protection across all storage and sharing platforms.
  • The company provides seamless integration with Google Workspace, enhancing data security for users.
  • Virtru's solutions are trusted by over 20,000 organizations across various industries.

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Benefits

Hybrid Work Options

Unlimited Paid Time Off

Home Office Stipend

Professional Development Budget

Company Social Events

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Stock Options

INACTIVE