Field Service Engineer

The Field Service Engineer provides onsite new product start-up, maintenance and troubleshooting services. They create and manage a project plan to prepare the site for product installation such as, but not limited to, facility modifications, and IT networking. In addition, the Field Service Engineer will work with IT departments at customer sites for proper equipment networking, providing technical support in product service, product training and applications, along with consults with product support and other engineering personnel to determine solutions to complex problems in system operation. They implement modifications by providing software updates, installation and testing support. A key part of the role is to develop and maintain ongoing customer relationships regarding all aspects of equipment functionality and software related concerns.

MINIMUM REQUIREMENTS

Education: High School Diploma or GED. Desired Education: Technical degree in Electrical Engineering, Computer Science, Software Engineering or related field.

Experience: Special Technical Training, Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks. Completion of an electrical apprenticeship (8,000 hours) preferred.

Valid state driver’s license and satisfactory driving record is required.

Travel: 50%

Work Schedule: This position works between the hours of 6 am to 6 pm, Monday through Friday, but may vary and can include, but is not limited to nights, weekends, and holidays. Ability to work a flexible schedule is necessary.

KEY RESPONSIBILITIES

• Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.).
• Provides support to Level 2, level 3 and level 4 FSRs and client personalas it pertains to Testing of electrical equipment
• Interprets blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
• Documents all required information for each site including test reports and service summary to customers. 
• Responsible for creating documentation and electronic reference material to support the Field Service Representatives
• Performs site assessment as well as install, commission, maintain, and troubleshoot various equipment (Eaton, ABB, Schneider, etc.)
• Proven ability to troubleshoot complex technical issues 
• Communicate with Project Coordinator to ensure smooth execution of schedule 
• Experience with BMS (Building Management System), Experience with PMS (Power Monitoring System), Knowledge of specific industrial automation systems, Experience with data center equipment, and Proficiency in using computer-aided (CAD) software
• Ability to build rapport with clients and address concerns in a timely manner
• Assists in the development of design modifications and software updates.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.