Account Representative 3

Posting End Date:

May 15, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

To keep our business humming, we are consistently on the lookout for hardworking professionals to join our team and are excited to bring an Account Representative III onto our Control Centre team!

Have you been responsible for day-to-day customer operational support in the areas of nominations, confirmations and allocations for US Gas Transmission Midstream (GTM) pipeline, storage, and offshore facilities? If your answer is yes, then we encourage you to apply to this critical role within the organization!

Our Account Representative III will work 7- 12-hour day shifts followed by 7 days off however, as pipeline conditions change, we would ask that our newest team member be flexible and willing to accommodate unanticipated changes in the work schedule if necessary. If this sounds like your next career move, apply today!

Note: Company paid international relocation is not offered for this role.

What You Will Do:

• Understand our customer’s contractual entitlements, requests for gas service and the physical capabilities of each pipeline.  Adjust gas service requests to match the physical capability factoring in weather conditions, outages, line pack conditions and other operational needs.  This  will involve working closely with Gas Control personnel to determine optimization strategies to ensure the integrity of our facilities while meeting commercial contractual obligations.

• Evaluate Federal Energy Regulatory Commission (FERC) gas tariffs and North American Energy Standards Board (NAESB) standards to understand contractual, nomination, scheduling and customer communication requirements associated with pipeline management.   Utilize this knowledge strategically to implement and optimize gas transportation and storage restrictions.

• Interface with customer support personnel to communicate pipeline conditions, explain how those conditions will impact gas transportation requests, and provide training.

• Coordinate with interfacing groups such as Marketing, Business Development, Regulatory, Legal and Customer Support to analyze and address issues associated with gas scheduling.  This may include evaluating and responding to customer issues, drafting proposed tariff language, and creating communication strategizes involving legal issues.

• Provide direction to customer support personnel on imbalance management, location of restrictions, and options for customers to address these restrictions.

• Partner with information technology groups to enhance existing applications used to manage and schedule pipeline capacity based on business, legal or regulatory changes.  Additionally, develop new applications to address changing business needs, operational monitoring and reporting requirements.

Who You Are:

• Related technical diploma.

• 3+ years of directly related industry experience, or an equivalent mix of education and experience. For candidates who do not possess a technical diploma an additional 2-years of related experience is required (total of 5+ years).

• A team player with a strong work ethic and a positive attitude.

• Pro-active self starter with high level of motivation and personal initiative.

• Effective communication skills to clearly, concisely and accurately interact with internal and external customers both orally and verbally.

• Innovative to effectively solve problems by using analytical skills to reach a logical conclusion.

• Demonstrated ability to handle confidential information in a sensitive manner.

• Experience with Gas Control, Scheduling, Capacity Services, Regulatory, Marketing or other areas with applicable experience is preferred.

Working Conditions:

• 100% office environment.

• The noise level in the environment is moderate.

• Shift work that will include weekends and holidays and could include evenings.

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 10 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.

• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.

• Valuable retirement savings plans, including a savings plan with company stock as an investment option.

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

• An Employee and Family Assistance Program.

• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com