Full-Time

Associate Client Success Manager

Programmatic Adtech

Updated on 5/17/2024

Cognitiv

Cognitiv

51-200 employees

AI-powered deep learning advertising platform

AI & Machine Learning

Entry

New York, NY, USA

Required Skills
Sales
Communications
Marketing
Customer Service
Requirements
  • Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience
  • 0-1 year of sales support, client management, or sales planning experience in the digital media industry
  • 0-1 year direct hands-on experience with advertising implementation and related concepts (DSPs, DMPs, tracking pixels, 3rd party tags, click trackers, viewability standards, etc.)
  • Background in programmatic advertising
  • Demonstrate experience with managing multiple projects and tight deadlines, organization, planning and problem-solving with proven ability to identify and prioritize critical issues
Responsibilities
  • Deliver superior customer service to clients/agencies and in partnership with sales, help build, foster and develop client relationships
  • Support Client Success teammates in day-to-day tasks and special ad-hoc projects
  • Set up automated reporting and the creation and submission of screenshots once a campaign is live
  • Collaborates with Ops and Finance for month-end billing summaries and invoices to send to clients
  • Continuously focus on ensuring revenue retention, increasing renewal rates and advertising spend, and apply campaign optimization strategies that meet and exceed clients’ KPI goals
  • Work closely and communicate effectively with various functions including, ad operations, product, analytics and data science
  • Work towards growing revenue across your book of business by identifying and helping secure incremental dollars
  • Support sales staff in all day-to-day activities
  • Own and assist in campaign pre-to-post-sale activities for clients, including, but not limited to: contribute to RFP deliverables, communicate and troubleshoot campaign performance and pacing, provide optimizations, insights and recommendations, develop wrap reports and participate in QBRs
  • Demonstrate an excellent understanding of Cognitiv products and services

Cognitiv offers a deep learning advertising platform that leverages AI capabilities to predict consumer behavior and enhance marketing performance, enabling advertisers to connect with their target audience in more precise, relevant, and impactful moments at scale. The company's NeuralMind™ platform automates the training of deep learning models for personalized, scalable outcomes.

Company Stage

Pre-seed

Total Funding

$5M

Headquarters

New York, New York

Founded

2015

Growth & Insights
Headcount

6 month growth

25%

1 year growth

40%

2 year growth

98%