Responsibilities

• Deliver superior customer service to clients/agencies and in partnership with sales, help build, foster and develop client relationships
• Support Client Success teammates in day-to-day tasks and special ad-hoc projects.
• Set up automated reporting and the creation and submission of screenshots once a campaign is live
• Collaborates with Ops and Finance for month-end billing summaries and invoices to send to clients
• Continuously focus on ensuring revenue retention, increasing renewal rates and advertising spend, and apply campaign optimization strategies that meet and exceed clients’ KPI goals
• Work closely and communicate effectively with various functions including, ad operations, product, analytics and data science
• Work towards growing revenue across your book of business by identifying and helping secure incremental dollars
• Support sales staff in all day-to-day activities
• Own and assist in campaign pre-to-post-sale activities for clients, including, but not limited to: contribute to RFP deliverables, communicate and troubleshoot campaign performance and pacing, provide optimizations, insights and recommendations, develop wrap reports and participate in QBRs 
• Demonstrate an excellent understanding of Cognitiv products and services

Requirements

• Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience
• 0-1 year of sales support, client management, or sales planning experience in the digital media industry
• 0-1 year direct hands-on experience with advertising implementation and related concepts (DSPs, DMPs, tracking pixels, 3rd party tags, click trackers, viewability standards, etc.) 
• Background in programmatic advertising 
• Demonstrate experience with managing multiple projects and tight deadlines, organization, planning and problem-solving with proven ability to identify and prioritize critical issues

Preferred Qualifications

• Creative independent thinker with ability to pivot, roll up sleeves and cross collaborate on a moment’s notice
• Excellent attention to detail and follow-through with team members and clients
• Ability to thrive in a fast-paced, ever-changing work environment, and take ownership and accountability, as well as manage expectations (internally and externally)

Salary

• $60,000-$90,000 Base Salary + Equity