Global Retail Training Design Manager

Global Retail Training Design Manager | London | 12-Month Fixed Term Contract

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Since 2023, Aesop has been part of the L'Oréal Groupe, the world’s #1 beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; and presents wide-ranging opportunities for long-term career growth.

“A business doesn’t consist of walls or machines, but people, people, people.” – Eugene Schueller

Role purpose

The Global Retail Training Design Manager has the primary responsibility of managing the design and delivery of learning solutions and initiatives that build retail capability, inclusive of all aspects of brand, business, customer and performance. They use their strong knowledge of adult learning principles, project and team management, to drive innovation and creativity, through a high performing and highly engaged team. The Global Retail Training Design Manager is acutely aware of the impact they have in driving performance through learning and continuously seeks to ensure Aesop Training is best in class.

Role responsibilities include, but not limited to –

• Develops and delivers high-quality, innovative, end-to-end blended learning solutions with a specific focus on digital initiatives, that enable new and existing teams to develop professional skills, behavioural skills, systems application for continuous performance improvement, service quality and consistency.

• Chooses to elevate learning experience design with emerging learning trends provided aligned with Aesop values and brand DNA.

• Collaborates with key stakeholders within Global teams and Markets before, during, and after projects to ensure close alignment to objectives.

• Apply tested instructional design theories, practice and methods to achieve optimal learning outcomes.

• Research to identify pain points, shape concepts, and test solutions with our global audience.

• Has a strong understanding of the zones, the retail landscape and cultural nuances and builds training frameworks that meet the needs of the business.

• Review existing learning solutions and materials, aligning and removing duplication to ensure consistent approach and best practice;

• Develop assessment instruments to measure performance;

• Interpret data and insights to seek out and identify opportunities for improvement;

• Utilise agile ways of working to ensure solutions are taken to market quickly and efficiently;

• Work collaboratively with stakeholders to embed understanding of Retail Learning & Development approach and facilitate discussions to achieve successful Regional execution of Global initiatives.

• Manage the Global Retail Training Design Team to ensure best in class training programmes are delivered within timelines.

• Ongoing maintenance of existing Retail Training solutions, programs, tools, and frameworks.

• Running the Design Guild and community of practice.

This is a full time position on a 12-month fixed-term contract. We operate with a hybrid working pattern including three days per week at Aesop's Head Office.

What we are looking for

• Track record of operating effectively and delivering consistent results in a large complex business

• Advanced understanding of adult learning principles and human-centred design

• Exceptional writing and communication skills

• Proven experience in design and development of end-to-end competency-based, learner-led training programmes

• Advanced skills in Articulate 360, SCORM and LMS functionality (Workday)

• Proven working experience in writing content for digital and classroom purposes, including activities, assessment and facilitator guides

• Strong consulting skills - the ability to understand and challenge stakeholder requirements, and to determine the most appropriate solutions

• Strong project management skills - the ability to work collaboratively with other Functions/Departments and Regional teams to deliver quality and timely global solutions

• Strong organisational skills - the ability to set priorities and work within effective timeframes

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

• Commitment to fostering an inclusive and psychologically safe work environment

• Retail industry experience preferred.

Skills & Competencies required

• Instructional design

• Consulting skills

• Change management

• Facilitation to a wide audience inclusive of multiple stakeholders

• Coaching

• eLearning authoring tools including microlearning.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Flexible, hybrid working pattern

• Generous product discount allowance and bi-annual complimentary product allocation

• Paid volunteering allowance for all employees

• Bonus opportunity based on personal, and business, performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities

• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

#LI-Hybrid