Relationship Manager
Cards/Baas
Posted on 2/17/2023
INACTIVE
Cross River Bank

501-1,000 employees

"Provides technology infrastructure for financial services"
Company Overview
Cross River Bank stands out as a leading workplace due to its robust technology infrastructure that powers the future of financial services, offering a unique competitive advantage in the industry. The company's proprietary real-time banking core enables it to deliver scalable embedded payments, cards, and lending solutions to millions, demonstrating its technical innovation. Furthermore, its leadership in faster payments and commitment to financial inclusion, as evidenced by its provision of FedNow to extend faster payments reach, showcases its industry leadership and commitment to reshaping global finance.
Financial Services
Data & Analytics

Company Stage

Series D

Total Funding

$987M

Founded

2008

Headquarters

Fort Lee, New Jersey

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

25%
Locations
Edgewater, NJ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Responsibilities
  • Be the primary non-operational designated point of contact for our Card/BaaS Enterprise clients in lifecycle
  • Own retention and growth KPIs for Card/BaaS clients Develop and nurture our firm's relationships with our Card/BaaS clientele, at multiple levels per client, including senior management
  • Develop and apply account plans for each Enterprise account to meet client needs and partner with client to achieve their needs/goals
  • Perform weekly/monthly review as well as quarterly business review (QBR) with Client
  • Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
  • Review and drive progress related to any outstanding issues and opportunities
  • Maintain and grow revenue through strategic business plan creation, consultative selling, and upsell opportunities
  • Review client accounts to ensure AML\BSA regulations are being observed
  • Advocate for our clients within the firm; liaise with other departments to resolve issues, implement changes, and integrate technology
  • Work with legal counsel to draft contracts that are up for renewal, and amendments to existing contracts
  • Perform periodic visits to deepen relationships and engage in strategic planning
  • Relevant experience managing high profile relationships in commerce, payments, fintech, and/or banking
  • History working with cross functional teams
  • Deep experience / exposure to the Card/BaaS industry inclusive of pricing, network schemes, technologies, leading global players, emerging trends, and regulatory nuance
  • A broad understanding of the fintech space and how Cross River can leverage the best-in-class solutions to grow its financial solutions offering
  • Agility and adaptability in a rapidly growing, constantly changing environment
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment with minimal supervision
  • Ability to multitask without getting overwhelmed
  • Extreme resourcefulness and excellent communication skills
  • A learner's mindset and the ability to pick up new information quickly
  • A genuine excitement for solving client's problems
  • Excellent video/phone manner and presentation skills and able to productively facilitate meetings
  • Willingness to travel