Applications Support Analyst

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

The Apps Support Analyst is a trainee professional role which requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. The successful candidate will have a good understanding of how the team interacts with others in accomplishing the objectives of the area. You will be expected to resolve problems by identifying and selecting solutions and must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

Responsibilities:

• The Applications Support Analyst is responsible having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments.

• Analyzes existing system logic and recommends enhancements or fixes.

• Conducts fact finding and documents requirements.

• Partners with appropriate development and production support areas.

• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.

• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.

• Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder.

• Exchanges ideas and information in a concise and logical manner.

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Basic level experience in an Apps Support role (combination of education/experience).

• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.

• Participation in some process improvements.

• Previous experience or interest in standardization of procedures and practices.

• Analytical and troubleshooting skills.

• Knowledge in banking applications and server infrastructure

• Basic knowledge of Operating Systems

• Good interpersonal and communication skills, great teammate

Education:

• Bachelor’s/University degree or equivalent experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
 

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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