Full-Time
Job Not Found
Zwicker & Associates
Compensation Overview
$20 - $21/hr
+ Bonus
Andover, MA, USA
In Person
Category
 Finance & Banking (1) |
|---|
Requirements
- 5+ years of debt collection experience, preferably third-party collections
- Knowledge of the Fair Debt Collection Practices Act and state consumer protection laws
- Above average administrative and phone skills
- Strong negotiation skills
- Excellent communication skills
- Well organized, results driven
- Effective decision-making skills
- Strong listening, interpersonal, oral, and written communication skills
- Basic computer skills
- Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
- Be able to operate a computer, phone, or equivalent device
- Be able to complete a minimum of a 40-hour flexible workweek schedule
- Be able to read and comprehend position-specific documents and correspondence
- Be able to lift five pounds or greater
- Be able to sit 90% of the workday at times
- Be able to bend at the waist and be mobile when needed
- Be able to concentrate and use critical thinking
Responsibilities
- Contact consumers via phone, email, or mail to recover outstanding payments
- Record accurate and detailed notes; update account status and card member’s information into computer system
- Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
- Comply with policies and procedures of Zwicker & Associates, P.C.
- Comply with FDCPA and state consumer protection laws
- Other duties as assigned
Desired Qualifications
- None