Service Advisor / Warranty Administrator

Yukon Equipment Inc.Regular

Pay Range: $25 - $30 per hour                                            

Why choose us?

As a proud subsidiary of Calista Brice, we're part of a family of 20+ companies tackling tough construction, environmental, and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation come together to create meaningful impact. You'll experience the stability of a large organization while enjoying the tight-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow your career across our diverse family of businesses.

Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region.

What does Yukon Equipment Inc. do?

Yukon Equipment is Alaska's oldest locally-owned heavy equipment dealer, supporting construction projects with sales, rentals, repairs, and parts for a wide range of machinery. With store locations in Anchorage, Wasilla, and Fairbanks, we sell and repair backhoes, excavators, bulldozers, trailers, forklifts, and everything in between. Our technical experts help Alaska's builders find exactly what they need to get the job done right. Working alongside our experienced team, you’ll have the chance to develop diverse skills and build your career.

Yukon Equipment is a proud subsidiary of Calista Brice, a group of 20+ companies delivering construction, engineering, and environmental solutions across the United States.

What can you expect?

As the Service Advisor / Warranty Administrator, you will work onsite on in Anchorage, AK and will be responsible for ensuring the dealership receives payment for warranty work, by accurately preparing, submitting, and following up on invoicing. Including manufacturer campaigns and Product Improvement Programs. This role may also involve performing clerical and administrative tasks to support overall dealership operations.

How will you do it?

• Process all warranty paperwork and electronic claims within manufacturers’ timelines.
• Coordinating with Accounts Receivable regarding work order, once finalized and the customer has been notified (for cash accounts only), the invoice is forwarded to the Accounts Receivable team.
• Prepare internal reports on service performance, work order status, and claim recovery.
• Opens and logs work orders upon shop request.
• Create and manage service work orders, ensuring accuracy in customer and equipment information.
• Verify criteria required for warranty payment by manufacturer.
• Understand key CASE equipment platforms (e.g., backhoes, skid steers, dozers, excavators, tractors) and associated systems.
• Prepare, submit, and track manufacturer warranty claims and campaign (PIP) repairs.
• Maintain an up-to-date understanding of heavy equipment systems, OEM campaigns, and service bulletins.
• Arrange for request parts to be returned to manufacturers.
• Resubmit all rejected claims promptly.
• Assist with reconciling the warranty receivables.
• Track warranty parts by work order, date of replacement, and date to be disposed.
• Maintain warranty and PIP records as required by the warrantor.
• Complete special projects as assigned.
• Prepares customer, internal, and warranty work orders for closing.
• Processes external vendor invoices (shop supplies, sublet repairs) and bill to appropriate work order.
• Promote a clean and organized work environment, supporting shop safety protocols.
• Assist in resolving customer complaints or service issues in a timely and professional manner.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

Supervisory Functions:

This position does not have supervisory responsibilities.

Knowledge, Skills & Abilities:

• Basic knowledge of warranty reimbursement process, Case New Holland (CNH) and ability to perform related tasks.
• Knowledge of CASE construction equipment, including skid steers, backhoes, dozers, loaders, tractors and Case New Holland (CNH) Web Academy.
• Ability to troubleshoot service issues and coordinate efficient resolutions involving technicians, parts, and warranty departments.
• Works effectively with technicians, parts personnel, warranty admins, and sales staff to ensure smooth service department operations.
• Ability to stay calm and productive under tight deadlines, customer demands, and unexpected service requests and diagnostic procedures.
• Knowledge and ability to stay current with CASE product updates, changes, and evolving service practices.
• Knowledge and understanding in basic accounting practices.
• Knowledge of dealership practices and manufacturer relations.
• Ability to use standard office equipment and perform clerical/administrative tasks.
• Exceptional time management skills.
• Ability to be detail oriented, organized, and proactively follow-up as needed.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to actively listen, with strong verbal and written communication skills.
• Ability to work in a team environment and ask for assistance when needed.
• Basic knowledge of computer business software applications presently used by the Company.  Ability to learn new applications. Microsoft package is preferred.
• Ability to type 45 WPM and use the 10-key by touch.
• Ability to read and understand documents such as warranty guidelines, safety rules, Company’s Standard Operating Procedures (SOPs). 
• Ability to adapt to changes in tasks in the work environment; manage competing demands and change approach to best fit the situation. Must be able to deal with frequent delays, and unexpected tasks as assigned.
• Basic knowledge of heavy equipment. Models and functions in the construction industry.
• Ability to maintain a professional appearance.
• Ability to work in a Native Corporation multi-business environment.

Who is Yukon Equipment looking for?

Minimum Qualifications:

• High School Diploma or GED equivalent required.
• Minimum of one (1) year related experience and/or training required; a degree from an accredited college or technical school is acceptable in lieu of experience.
• Experience typing and using database and word processing software; Microsoft preferred.
• Valid state driver’s license and qualified to operate a vehicle under the conditions of the Company’s Driving Policy.
• Ability to pass drug, driving and background screenings.

Preferred Qualifications:

• Knowledge of dealership practices and manufacturer relations preferred.

Working Environment:

The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is typically fast paced and customer service oriented. At times, work is performed in the office at indoor and outdoor job sites. Adaptability regarding schedule and design changes, and occasional overtime for immediate field support or bid processing may be necessary.

More Reasons you will love working with Yukon Equipment:

• Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers.  We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.
• Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.
• Tuition reimbursement.
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• FSA health care and/or dependent care/HSA with HDHP.
• Dental and Vision Insurance.
• Employee Assistance Program for you and your family.
• Company paid Life Insurance, AD&D, LTD.
• Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.
• Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)
• 0-2 years 15 days
• 3-5 years 23 days
• 6-9 years 27 days
• 10-14 years 30 days
• 15-19 years 33 days
• 20 or more years 37.5 days
• 10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year.
• 401(K) match at $0.50 on the dollar up to 6% of your contribution.

*Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at [email protected]  

How do you apply?

Please visit our careers page at www.calistabrice.com and select Yukon Equipment Inc under the company tab.

You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Yukon Equipment Inc?  Simply reach out to [email protected]  

As an Equal Opportunity/Affirmative Action Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started!

For the full job description including physical and environmental demands please reach out to [email protected]

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
 
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
 
The statements contained in this job description are intended to describe the general content and requirements for performance of this job.  It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
 
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.