Patient Care Coordinator 1

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.

• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).

• Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.

• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.

• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.

• Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.

• Communicates clearly and professionally and escalates complex issues as appropriate.

• Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.

• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.

• Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.

• Participates in departmental improvement initiatives and maintains required competencies.

• Supports enrollment in the MySEARHC patient portal.

• May require flexible scheduling based on clinic operations

• Performs other duties as assigned.

• High school diploma or GED – preferred.

• Current Basic Life Support (BLS) certification – preferred.

Experience Required

• One (1) year of healthcare, customer service, or administrative experience – preferred.

Knowledge of:

• Knowledge of customer service principles.

• Basic understanding of front-end revenue cycle and registration requirements.

Skills in:

• Skill in accurate data entry and attention to detail.

• Effective oral, written, and interpersonal communication skills

• Computer application skills sufficient to utilize medical databases in a competent manner.

• Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.

Ability to:

• Ability to prioritize, multi-task, and work independently in a fast-paced environment.

• Prioritize and multi-task in a fast-paced environment with interruptions

• Maintain strong organizational and time-management skills

• Adapt quickly to new systems and workflows

• Demonstrate professionalism and consistent attendance