Job Posting Title:
Senior Program Coordinator, Student Success and Experience - Texas McCombs
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Hiring Department:
Department of Management
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Exempt
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:
UT MAIN CAMPUS
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Job Details:
General Notes
Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands-on experiences alongside the ground-breaking research and thought-leadership of a world-class faculty. The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human-centered and future-focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world.
For more information about Texas McCombs please visit: https://www.mccombs.utexas.edu/
Purpose
The Senior Program Coordinator, Student Success and Experience for the MS in Technology Commercialization (MSTC) program is a key relationship and experience manager —supporting every stage of the student journey and ensuring that each participant receives exceptional service and engagement throughout the program. This role combines program operations, student success, and stakeholder engagement in a fast-paced, hybrid learning environment. Working closely with the MSTC Associate and Faculty Directors, the coordinator will serve as the main point of contact for students and faculty, ensuring a seamless, high-quality experience for both in-person and online learners.
Responsibilities
Student Success and Engagement
- Serve as a proactive, trusted resource for MSTC students—offering personalized support, timely communication, and solutions that ensure student satisfaction and success.
- Provide academic advising and guidance, track degree progress, and identify at-risk students for early intervention.
- Gather and analyze student feedback through surveys and informal check-ins; identify opportunities to improve the student experience.
- Partner with faculty, Career Management, and program leadership to design and deliver co-curricular initiatives that enrich academic and professional growth.
- Foster a strong community through social, networking, and alumni engagement events.
Program Operations and Faculty Support
- Manage course delivery across in-person and online formats; maintain Canvas course sites, content updates, announcements, and classroom readiness.
- Support faculty by coordinating teaching materials, course schedules, and alignment of syllabi and assignments.
- Collaborate with the Marketing and Admissions teams to support outreach and brand-building, recruiting, and program communications to increase market awareness.
- Ensure all academic operations run smoothly, with an emphasis on quality, efficiency, and consistency.
Event and Experience Coordination
- Lead on-site logistics during MSTC class weekends, ensuring a professional, welcoming environment for students, faculty, and guests.
- Plan and execute major program events such as Orientation, Launch Week, Graduation, Global Seminar Trips, Speaker Series, and networking events.
- Anticipate student and faculty needs, solve problems quickly, and provide responsive, client-level service throughout all program touchpoints.
Program Administration and Continuous Improvement
- Assist with admissions, enrollment, and scheduling processes.
- Manage event and programming budgets, track expenses, and contribute to financial planning.
- Track, analyze, and report student data to inform decision-making and fulfill reporting requirements for stakeholders such as the Dean’s Office, Graduate School, University Assessment, and external partners.
- Evaluate program operations and recommend improvements that enhance student satisfaction and program impact.
Required Qualifications
- Bachelor’s degree and five years of experience in program coordination, client relations, student affairs, or a related field.
- Proven ability to deliver outstanding client or student service in a fast-paced environment.
- Exceptional interpersonal, oral, and written communication skills.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities with precision and attention to detail.
- Demonstrated ability to work independently and solve problems creatively, while collaborating effectively with varied stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with learning management systems such as Canvas.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
- Master’s degree in a relevant field (e.g., higher education administration, social work, business administration).
- Demonstrated ability to collaborate across functional areas and contribute to a dynamic team environment.
- Experience with software platforms for registration, surveys and communication (e.g., Constant Contact, Qualtrics, Salesforce, MailChimp, etc.)
- Experience with University of Texas policies, procedures, and administrative systems related to job functions.
Salary Range
$55,000 - $60,000 + depending on qualifications
Working Conditions
- Working in a standard office with repetitive use of a keyboard at a workstation.
- Work schedule is generally 8am – 5pm with regular weekend work.
- This is an Austin, TX-based position.
- Applicants must be legally authorized to work for any employer in the United States. This position is not eligible for sponsorship of work visas.
Required Materials
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
Education