Facebook pixel

Program Manager, Community Product Operations (Mba - New Grad)
Posted on 6/7/2022
INACTIVE
Locations
Washington, DC, USA • Austin, TX, USA • Remote, OR, USA • Cupertino, CA...
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Business Strategy
Data Analysis
Management
SQL
Excel/Numbers/Sheets
Requirements
  • Currently has, or is in the process of obtaining, an MBA degree
  • Experience working with Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent teams
  • Experience working in highly cross-functional environments in leadership roles
  • Executive presence and communication skills
  • Experience with data-driven decision making and problem solving
  • Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, and delivering results in a highly organized manner
  • Demonstrated experience keeping up with deadlines under pressure, prioritizing and managing multiple projects simultaneously
  • Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment
Responsibilities
  • Lead large, complex, cross-functional programs within Meta to enhance existing or create new product experiences that advance business goals
  • Spot and creatively solve complex, cross-functional operational issues, often unique to each project or process
  • Deeply understand the architecture and integration points of Meta's community support processes, products and policies
  • Analyze complex support flows and provide recommendations for process, policy and product improvements
  • Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts
  • Identify and lead opportunities to improve operational efficiencies, improve quality, and implement scalable solutions
  • Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress, and reporting results
  • Influence a highly integrated team composed of both technical and non-technical members
  • Continually refine best practices for efficient and scalable end-to-end frameworks for launch process management
Desired Qualifications
  • Knowledge of statistical analysis and data tools
  • Experience with Excel
  • SQL/data experience
  • 3+ years of work experience in business strategy or consulting
  • 3+ years experience in a project management, management consulting, or similar strategic role
  • 3+ years of work experience in role involving strategic/analytical initiatives (project management, operations, consulting experience, data analysis or technical systems)
  • Experience in a rapidly changing tech or startup environment
Meta

10,001+ employees

Parent company of Facebook, WhatsApp, Instagram, & more
Company Overview
Meta's mission is to make the world more open and connected— and give people the power to build community and bring the world closer together.
Company Core Values
  • Give People a Voice - People deserve to be heard and to have a voice — even when that means defending the right of people we disagree with.
  • Serve Everyone - We work to make technology accessible to everyone, and our business model is ads so our services can be free.
  • Promote Economic Opportunity - Our tools level the playing field so businesses grow, create jobs and strengthen the economy.
  • Build Connection and Community - Our services help people connect, and when they’re at their best, they bring people closer together.
  • Keep People Safe and Protect Privacy - We have a responsibility to promote the best of what people can do together by keeping people safe and preventing harm.