Customer Engagement Specialist

Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI-powered instructional tools that provide personalized support to all students, including multilingual learners. Our GROW high-impact tutoring program accelerates learning through targeted small-group instruction, delivers measurable gains in student achievement, and eases teacher workloads. Trusted by 500+ school districts across 40+ states and backed by leading investors including IVP, Sapphire Ventures, Framework Capital, and Reach Capital, we’re pursuing a bold goal: to drive the best academic outcomes for as many students as possible.

Job Description

This is a part-time, 1-month contract with the possibility to renew. Weekly hours will be scheduled based on support needs, but approximated at about 15 hours/week.

Responsibilities:

• Lead workshops and informational sessions that will build excitement and spread Paper brand awareness across district communities

• Facilitate teacher enablement trainings that educate teachers and administrators about Paper implementation at the classroom and site level

• Grow and nurture relationships with key Paper champions and teachers on the ground by providing these groups with the most up to date resources

• Help expand our grassroots approach to experiential teacher education and district-wide engagement

Qualifications:

• Lives in Central Mississippi region 

• Comfortable speaking in front and engaging with large groups

• Has 1-2 years of experience in a customer-facing role, preferably in education

• Has working knowledge of K-12 education industry

• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)

• Outgoing individual with strong communication skills who is energized by engaging with customers, especially teacher and parent communities

• Must be high energy and able to build excitement with customers

• A self-starter who loves a challenge and a strong team player who loves to collaborate

Preferred:

• Experience leading professional development within a district

• Led virtual gamified events within a school district

Location: Central Mississippi Region:  These specialists may cover any schools in the Mississippi Department of Education. These individuals must have their own transportation and a valid driver’s license as this role requires considerable travel. Travel territory will be dependent on business needs.

Travel: Travel is required and considered an essential function of the job for all educator-facing positions. Travel includes transportation via car and/or public transit.

Compensation & Benefits: We offer a competitive salary, $35/hour for your prep and facilitation time. The specialist will have the ability to keep all travel points for hotels booked for work-related travel. Mileage reimbursement may be available for applicable travel.

What is it like to work at Paper? You will:

• Be joining a remote-first company with a collaborative, mission-driven culture working together to write the next chapter of Paper!

• Have opportunities to connect in person throughout the year, even while working remotely day-to-day.

• Be part of an exciting new era of growth, with fresh leadership, a bold product vision, and a redefined charter.

• Thrive in a fast-moving, build-from-scratch environment where agility and critical thinking guide decisions, collaboration is built on trust and healthy challenge, and every team member takes ownership to deliver real customer impact and grow every day.

Additional Benefits:

• Comprehensive & competitive compensation, health benefits, retirement plan, stock options, and more.

• In addition to vacation days, we provide Paperites with sick days and 4 extra weeks off - including statutory holidays, Paper Days throughout the year, and a full Paper Week from Dec 25 to Jan 1.

• A $500 stipend to set-up your workspace and $100 monthly stipends to support with on-going workspace needs.

• We support growing families with generous paid parental leave.

• Unlimited access to tutoring and educational support for children of Paper employees.

You’ll be joining a team of mission-driven builders who care deeply about equity in education, and who thrive in a culture of ownership, velocity, and continuous learning. If you’re energized by challenges, inspired by impact, and ready to help lead a high-growth business through its next phase, we’d love to meet you.

We believe diverse teams build better products and we are committed to creating an inclusive environment for all employees. Paper does not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, sexual orientation, age, national origin, disability, marital status, or military status.

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