Full-Time

Account Manager

Mid-Market

Posted on 10/1/2024

Nextdoor

Nextdoor

501-1,000 employees

Social networking platform for neighborhoods

Consumer Software
Social Impact

Compensation Overview

$120k - $135kAnnually

+ Commission + Equity Grant

Mid

San Francisco, CA, USA

Category
Strategic Account Management
Sales & Account Management
Required Skills
Customer Service
Data Analysis
Requirements
  • 4+ years of experience in account management or client services at a digital media/advertising company or agency
  • Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients
  • Track record of successfully retaining and growing customer relationships
  • Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
  • Curiosity, hunger to learn, and passion for problem-solving
  • Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
  • Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
  • A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods.
Responsibilities
  • Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
  • Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
  • Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
  • Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
  • Leverage internal tools and dashboards to analyze and optimize performance
  • Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions
  • Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
  • Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
  • Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises. Some business-related travel may be required.
  • Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values.

Nextdoor.com is a social networking platform designed specifically for neighborhoods, primarily operating in the United States but also available in other countries. It allows users to connect with their neighbors, share local news, recommend services, and sell or give away items, functioning like a digital bulletin board for communities. The platform caters to a diverse audience, including individual users, local businesses, and public agencies, making it especially popular among homeowners who want to stay informed about local events and find reliable service providers. What sets Nextdoor apart from other social networking sites is its focus on local interactions rather than global connections. The company generates revenue mainly through advertising, allowing local businesses to target potential customers in their area, and it also offers a premium subscription service for users seeking additional features.

Company Stage

IPO

Total Funding

$705.4M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-5%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Localized advertising partnerships boost Nextdoor's revenue and brand visibility.
  • High-profile board appointments enhance strategic direction and industry credibility.
  • New Chief Design Officer may improve user experience and platform engagement.

What critics are saying

  • Increased competition from localized social media platforms threatens market share.
  • Privacy regulations in Europe may impact operations and user engagement.
  • Reliance on advertising revenue is at risk due to ad-blocker usage.

What makes Nextdoor unique

  • Nextdoor focuses on hyper-local community engagement, unlike global social networks.
  • The platform offers geo-targeted messaging for local governments, enhancing communication efficiency.
  • Nextdoor's integration with CivicPlus streamlines emergency alerts, increasing public safety engagement.

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