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Full-Time

Account Manager

Mid-Market

Posted on 10/1/2024

Nextdoor

Nextdoor

501-1,000 employees

Social networking platform for neighborhoods

Social Impact
Consumer Software

Compensation Overview

$120k - $135kAnnually

+ Commission + Equity Grant

Mid, Senior

San Francisco, CA, USA

Category
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • 3-5 years of experience in account management or client services at a digital media/advertising company or agency
  • Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients
  • Track record of successfully retaining and growing customer relationships
  • Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
  • Curiosity, hunger to learn, and passion for problem-solving
  • Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
  • Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
  • A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods.
Responsibilities
  • Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
  • Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
  • Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
  • Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
  • Leverage internal tools and dashboards to analyze and optimize performance
  • Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions
  • Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
  • Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
  • Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises. Some business-related travel may be required.
  • Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values.

Nextdoor.com is a social networking platform designed specifically for neighborhoods, allowing users to connect with their neighbors and share local information. The platform functions like a digital bulletin board where individuals can post local news, recommend services, and buy or give away items. It caters to a diverse audience, including homeowners who want to stay informed about local events, local businesses seeking to advertise their services, and public agencies sharing important updates. What sets Nextdoor apart from other social networking sites is its focus on fostering local interactions rather than global connections. The company generates revenue primarily through advertising, enabling local businesses to reach potential customers in their area, and also offers a premium subscription service for users who want additional features. The goal of Nextdoor is to strengthen community ties and enhance communication within neighborhoods.

Company Stage

IPO

Total Funding

$1.3B

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-12%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • The appointment of high-profile board members like Marissa Mayer and Elisa Steele brings valuable expertise and credibility to the company.
  • Partnerships with companies like Taradel and CivicPlus expand Nextdoor's reach and functionality, making it more attractive to local businesses and public agencies.
  • The launch of the Ads API program offers advertisers a powerful tool to leverage Nextdoor's hyper-local audience, potentially driving significant revenue growth.

What critics are saying

  • The niche focus on local communities may limit Nextdoor's scalability compared to global social networking giants.
  • Dependence on advertising revenue makes the company vulnerable to economic downturns that could impact local businesses' advertising budgets.

What makes Nextdoor unique

  • Nextdoor's focus on hyper-local communities sets it apart from other social networking platforms that emphasize global connections.
  • The platform's unique advertising model allows local businesses to target a highly engaged and geographically specific audience.
  • Nextdoor's integration with CivicPlus enhances its utility for local governments, making it a critical tool for public agencies.