Full-Time
Customer Service Representative
GN Group
5,001-10,000 employees
Hearing aids and intelligent audio solutions
Compensation Overview
€23k/yr
Montegrotto Terme, Italy
In Person
 Customer Experience & Support (1) |
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- A diploma.
- Previous customer service experience.
- Precision and autonomy in managing activities.
- Motivation to work in a team and in a dynamic, goal-oriented environment.
- Good organizational, interpersonal, and communication skills.
- Ability to build ongoing, trust-based relationships with customers.
- Good organizational, planning, time-management, and overall-perspective skills.
- Good knowledge of Microsoft Office.
- Enter and manage orders in the company management system, Microsoft Navision, received through digital or traditional channels.
- Prepare internal work orders.
- Manage telephone relationships with customers and the sales force.
- Use Salesforce to manage complaints and liaise with internal Group contacts to monitor orders.
- Problem-solving aptitude and strong diplomatic skills for resolving customer disputes and complaints.
- Knowledge of Microsoft Dynamics NAV and Salesforce.
GN Group develops hearing aids and consumer audio devices. Hearing aids capture sound with microphones, process and amplify it to suit hearing loss, and deliver clearer sound, while headsets and other audio products use wireless tech and noise reduction for clear calls and music. The company differentiates itself through a long history and an integrated focus on sound, plus acquisitions like Jabra that bring headset expertise. Its goal is to connect people and improve communication worldwide by delivering reliable, high-quality audio across professional hearing solutions and consumer audio products.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Ballerup, Denmark
Founded
1869
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Simplify's Take
What believers are saying
- GN raised 2026 adjusted EBITA margin guidance to 9%-10% on August 19, 2026.
- Nova Pro Omni drove 5% Gaming growth and share gains in Q2 2026.
- Evolve3 launches and tariff refunds of DKK 100-150 million support H2 2026 cash flow.
What critics are saying
- EMEA Enterprise revenue fell 7% in Q2 2026, showing stubborn channel weakness.
- Tariff refunds and H2 seasonality prop up 2026 margins; delays crush execution.
- A hearing-carveout misfire or litigation surge can erase GN's scale advantage entirely.
What makes GN Group unique
- GN’s ReSound Sensia AI launched August 20, 2026 with AcoustIQ and bimodal support.
- Jabra and SteelSeries give GN enterprise and gaming distribution across 100 countries.
- Auracast leadership and Smart Hearing Alliance make GN a standards-driven accessibility platform.
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Benefits
Health Insurance
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Health Savings Account/Flexible Spending Account
Company News
GN Store Nord reported Q2 2026 results showing mixed performance across divisions. The Enterprise division saw organic revenue decline of 7%, or 3% excluding FalCom, with strong growth in North America and APAC offset by pressure in EMEA. The division's profit margin reached 31.0% with gross margin at 57.2%. The Gaming division grew 5% organically, driven by market share gains from Nova Pro Omni headsets. Its profit margin expanded to 15.0% from 12.2% last year, with gross margin at 39.2%. Group adjusted EBITA fell to DKK 110 million, representing a 5.1% margin compared to 7.1% in Q2 2025. Free cash flow was negative DKK 616 million due to working capital increases and Hearing carve-out costs. GN upgraded its full-year adjusted EBITA margin guidance to 9-10% from 8-9%, while narrowing organic revenue growth expectations to 0-3%.
Financial guidance 2026: Upgrading adjusted EBITA margin, while narrowing organic revenue growth guidance. GN news. Aug 19, 2026. As a consequence of strong improvements in the second quarter, and an assumption of continued improvements in the second half of the year (including expected refunds of tariffs), GN Store Nord is upgrading its adjusted EBITA margin, while narrowing its organic revenue growth guidance. Adjusted EBITA margin In Q2 2026, GN delivered slightly above internal assumptions, including an improving gross margin, leading to an adjusted EBITA of DKK 110 million (adjusted EBITA margin of 5.1%), which is boding well for a strong H2 2026 driven by traditional revenue seasonality and further margin progression. During H1 2026, GN applied for refunds of the US IEEPA tariffs. In H2 2026, GN now expects to receive (and consequently recognize) tariff refunds between DKK 100 - 150 million (nothing recognized in H1 2026 and nothing was assumed in the prior guidance), which will positively impact margins and cash flow in H2 2026. As a consequence of the revenue seasonality, strong focus on margin improvements and the assumed tariff refunds, GN is expecting a strong adjusted EBITA margin improvement in H2 2026, which is expected to lead to an adjusted EBITA margin of 9-10% in 2026. Organic revenue growth The development in the Enterprise business in Q2 2026 has been slightly above earlier assumptions, including an organic revenue growth of -7% in the quarter. Enterprise markets outside of EMEA continued to deliver strong growth in H1 2026 and this is assumed to continue throughout the remainder of the year. In EMEA, market conditions remain challenging but continue to gradually improve. Sell-out trends showed signs of improvement in Q2 2026 and this is expected to continue into the second half of 2026 with more Evolve3 products being launched. While some channel inventory reductions have weighed on reported revenue in EMEA during the last few quarters, they are assumed to be more stable in the coming quarters. Lastly, some of the earlier assumed upside scenarios for FalCom's 2026 revenue are now expected to shift into 2027. Consequently, it is assumed that Enterprise will contribute with organic revenue growth in the lower half of the earlier assumed range of -3% to +3% - this would imply a return to positive organic revenue growth in H2 2026. The development in the Gaming business in Q2 2026 has been in line with earlier assumptions, including an organic revenue growth of 5% in the quarter. It is currently assumed that the broader gaming equipment market will experience modest growth in 2026 driven by important new game introductions towards the end of the year. However, the pace of market recovery has proven slightly more gradual than assumed earlier, with consumer sentiment remaining muted across key regions. GN expects to continue to gain market shares driven by the very strong brand, innovation leadership, and category expansion. Consequently, it is assumed that Gaming will contribute with organic revenue growth in the lower half of the earlier assumed range of 7% to 13% - this would imply double-digit growth in H2 2026. Following the updated divisional assumptions, GN Store Nord (continuing operations) is narrowing its organic revenue growth guidance from 0% to 6% to now 0% to 3%. Financial guidance for 2026 (continuing operations) | Organic revenue growth | Adj. EBITA margin | | Updated | Prior | Updated | Prior | | 0% to 3% | 0% to 6% | 9% to 10% | 8% to 9% | GN expects to publish its Q2 2026 interim report later tonight. For further information, please contact: Investor Relations Rune Sandager +45 45 75 92 57 Media Relations Helge Coroli Frandsen +45 22 94 98 24 This announcement contains inside information within the meaning of Article 7 of Regulation (EU) No 596/2014 (the Market Abuse Regulation). Forward-looking statements The forward-looking statements in this report reflect the management's current expectations of certain future events and financial results. Statements regarding the future are, naturally, subject to risks and uncertainties, which may result in considerable deviations from the outlook set forth. Furthermore, some of these expectations are based on assumptions regarding future events, which may prove incorrect. Changes to such expectations and assumptions will not be disclosed on an ongoing basis, unless required pursuant to general disclosure obligations to which GN is subject. Factors that may cause actual results to deviate materially from expectations include - but are not limited to - general economic developments and developments in the financial markets as well as foreign exchange rates, technological developments, changes and amendments to legislation and regulations governing GN's markets, changes in the demand for GN's products, competition, fluctuations in sub-contractor supplies, and developments in ongoing litigation (including but not limited to class action and patent infringement litigation in the United States). About GN GN facilitates communication between people through intelligent hearing, audio, video, and gaming technology. Inspired by people and driven by its passion for innovation, GN Group leverage technologies to deliver unique user experiences that bring people closer through the power of sound and vision. GN was founded more than 150 years ago with a vision to connect the world. Today, GN Group proudly honor that legacy with its world-leading expertise in the human ear, audio, video and speech, wireless technologies, software, miniaturization, and collaboration with leading technology partners. GN's solutions are marketed by the brands ReSound, SteelSeries, Jabra, Beltone, Interton, BlueParrott, Danavox and FalCom in 100 countries. Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). Visit its homepage GN.com - and connect with GN Group on LinkedIn, Facebook and X.
GN has launched ReSound Sensia, a family of premium hearing aids featuring a new AI platform designed to amplify the speech users want to focus on rather than just the loudest voice. The devices use AcoustIQ technology, which classifies sound environments with 88% greater accuracy than competing premium solutions, according to company data. ReSound Sensia combines a 4-microphone directional beamformer with Deep Neural Network noise reduction. The system automatically activates features based on the listening environment, eliminating the need for users to manually change programmes. GN is also introducing ReSound Sensia Bimodal and ReSound Enzo IA Bimodal, designed to work with Cochlear Nucleus sound processors through the Smart Hearing Alliance partnership. The products will launch in the US, Germany, and Austria on 20 August, with additional markets following.
GN brings accessible audio and k-pop together at World Congress of Audiology. May 26, 2026 SEOUL, SOUTH KOREA - GN is using the 2026 World Congress of Audiology (WCA) in Seoul to spotlight the role of accessibility and inclusive audio experiences in hearing healthcare, while also releasing new survey data examining social perceptions surrounding hearing loss. As part of the event, GN partnered with Ampetronic to host "Seoul Session: A Live Auracast(TM) Event," described as South Korea's first live Auracast broadcast audio installation. The event combined live music, accessibility technology demonstrations, and discussions around representation and inclusion for people with hearing loss. The event featured a performance by Big Ocean, a K-pop group whose members live with varying degrees of hearing loss, followed by a jazz performance and panel discussion focused on accessibility in music and entertainment. GN also released findings from new YouGov research conducted across the United States, United Kingdom, and Australia, which explored public perceptions surrounding hearing loss and communication challenges. According to the survey, more than one-third of respondents with hearing loss reported being perceived as rude or disengaged, while up to 40% said they were viewed as less intelligent or less capable because of their hearing difficulties. The research additionally found that more than one-third of respondents believed others expected them to "try harder" to hear in difficult listening situations. GN said the findings highlight the continuing social and communication barriers experienced by many people with hearing loss. "These misconceptions don't just affect perception, they influence how environments are designed, often overlooking the complexity of hearing in dynamic, noisy settings," said Andreas Anderhov, GN APAC President. "That's why our focus at the World Congress of Audiology is to create an experience that everyone can participate in fully and equally." Auracast demonstration focuses on shared listening experiences. The Seoul Session event centered around Auracast broadcast audio technology, a Bluetooth LE Audio capability that allows venues to transmit audio directly to compatible personal devices such as hearing aids, earbuds, smartphones, and dedicated receivers. According to GN and Ampetronic, the setup was designed to demonstrate how broadcast audio technologies may support more flexible listening experiences in live entertainment venues without requiring designated seating areas or specialized venue-issued devices. The installation utilized an Auri transmitter system to broadcast venue audio, along with compatible receivers and personal devices capable of tuning into the live stream. "Music has always been a way for us to connect, even when others assumed it might not be possible," said Haley Cha, CEO of Parastar Entertainment, which created and manages Big Ocean. "As artists with hearing loss, the members of Big Ocean know what it feels like to be left out of shared experiences, and how powerful it is when those barriers are removed." British comedian Angela Barnes also participated in the event and discussed how hearing loss has shaped her experiences performing live. "When you're on stage, the connection with the audience is something you feel as much as you hear. Having hearing loss has shaped how I experience those moments, it makes you very aware of connection in all its forms. That's why this idea of technology bringing more people into the same live moment is so meaningful. It opens up what shared experience can be." -Angela Barnes Sam Burkinshaw from Ampetronic added that live performances can often remain challenging listening environments for people with hearing loss. "Live performances can be challenging for people with hearing loss, often limiting how they experience the moment," Burkinshaw said. "Auracast helps address this by delivering 'front-row' sound directly to personal devices, so audiences can enjoy events together. Through our partnership with GN, we aim to accelerate adoption globally and inspire venues to rethink how they deliver accessible audio." GN demonstrating hearing technology at WCA 2026. Alongside the accessibility-focused event, GN said it is also showcasing several hearing technology demonstrations during the World Congress of Audiology exhibition, including demonstrations of the company's deep neural network (DNN) hearing technology and hearing-in-noise performance capabilities. The company stated that the demonstrations are intended to highlight how compact hearing aid designs, AI-driven processing, durability, and connectivity features are increasingly being applied to real-world listening environments. About GN. GN brings people closer through its leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, Hearinghealthmatters deliver technologies that enhance the senses of hearing and sight. Hearinghealthmatters help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by its strong heritage, GN touches more lives than ever with its unique expertise and the broadest portfolio of products and services in its history - bringing people closer to what is important to them. GN market its solutions with the brands Jabra, ReSound, SteelSeries, Beltone, Interton, BlueParrott, Danavox, and FalCom in 100 countries. Founded in 1869, GN Group employs more than 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). Visit its homepage GN.com and connect with Hearinghealthmatters on LinkedIn, Facebook and X. About Ampetronic. Ampetronic and Listen Technologies, part of the Allvida family, are global leaders in assistive listening and audio accessibility. Together, they design and manufacture solutions that ensure clear, intelligible sound so everyone can participate fully, regardless of environment or listening needs. Their combined portfolio includes hearing loop systems, Wi-Fi, infrared, RF, and Auracast(TM) broadcast audio, supporting sectors such as corporate, education, entertainment, transportation, government, and public venues. With more than 60 years of shared expertise and a commitment to Inclusive Audio by design, Ampetronic and Listen Technologies continue to shape the future of assistive listening through innovation, standards development, and education. The joint portfolio now includes Auri(TM), an installed Auracast(TM) broadcast-based assistive listening solution designed to support the next generation of accessible audio alongside established technologies. Through a global partner network and dedicated support teams in the UK, the Americas, and beyond, Ampetronic | Listen Technologies works closely with consultants, installers, and venue operators to deliver reliable, high-performance systems that improve access to sound for everyone. About the YouGov research. Nationally representative online surveys conducted 30 Jan-4 Feb 2026 in Australia (n=1,014, including n=312 with hearing loss), UK (n=1,023, including n=324), and US (n=1,016, including n=319). Data weighted to population estimates. Conducted under ISO 20252:2019. YouGov "Data on file."
Italian hearing aid retailer Amplifon has launched an accelerated bookbuilding to place 45.3 million new shares, representing approximately 20% of its pre-increase share capital, to fund its acquisition of GN Store Nord's hearing business. Major shareholders Ampliter, which holds roughly 42% of share capital, and Tamburi Investment Partners have committed to subscribe for €100 million and €30 million worth of shares respectively. Goldman Sachs and J.P. Morgan are acting as joint global coordinators and joint bookrunners for the transaction, with BNP Paribas and Deutsche Bank serving as joint bookrunners. The proceeds will fully finance the cash component of the previously announced GN Hearing acquisition.