General Merchandise Team Leader

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUTGENERAL MERCHANDISE

Experts of operations,processand efficiency who enable a consistent experience for our guests.

Teams in General Merchandise (GM)prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop –replenishment, pricingand signing, setting, andmaintainingthe sales floor and the backroom.The GM teams also execute inbound, outbound, and fulfillment responsibilities. 

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with theskills and experienceof: 

• Guest service fundamentals and experience building a guest-first cultureon your team

• Retail business fundamentals,includingdepartment sales trends, inventory management, guest shopping patterns,pricingand promotions strategies 

• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency

• Leading a team of hourly team members,including skills in interviewing, developing, coaching,evaluatingandretainingtalent

• Coachingand traininghourly team members tobuilda team of hourly team memberswithdirectionfrom yourdirect leader

As a General Merchandise Team Leader, no two daysare ever the same, but a typical daymost likelywillinclude the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

• Ensures every team member understands, is trained, and consistentlydelivers onTarget’s guest experience commitmentsand consistent operations.

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

• Reviews area guest, financial, and team outcome metrics toidentifyopportunities,takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

• With your directleadersguidance, lead the execution ofdaily/weekly workload to deliver on department and store sales goals and guest engagement, includingreceiving products,merchandising,signing,settingand updating merchandise salesfloor displays, sampling,restocking shelves, organizing backrooms,and price changefor GM areas.

• With guidance from yourdirectleader, educate your team on how operational procedures, such as setting up and organizing merchandise, managing productaccuracy andstock levels, andmaintainingsales floor areas, affect inventory management, store profitability, and product availability. 

• Help assess reporting toidentifygaps in GM processes andassistto developa plan to resolve for your direct leader to review and approve. 

• Be an expertofoperations, accuracy,processand efficiency.

• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by yourdirectleader.

• With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable to expectations.

• With your direct leader’s guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately(if applicable) and assess reporting in fulfillment toidentifygaps andassistto developa plan.

• Help enablea consistentexperience for our guests by ensuringproductis in stock, available, accurately priced and signedonthe sales floorwhile prioritizingguestexperience.Collaboratewith all teams and leaders (includingclosingteam) toidentifykey priorities and ensure the store is guestready in alignment with your leader’s direction.

• Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments.

• Evaluate candidates for open positions and develop a guest-centric team, as directed by yourdirectleader.Modela culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,coachingand team interactions.

• Identifyteam membersfor futureleaderpositionsandutilizegrowth development to build a talent pool within your department.

• Support guest services such as back-upcashier, digital fulfillment processes whilemaintaininga compliance culture, including compliance with federal, state, and localadult beveragelaws.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences.

• Demonstrate a culture of ethical conduct,following all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and help maintain a safe, compliant workplace by reporting and correcting hazards; lead and hold the team accountable to work in the same way.

• Lead anddemonstratea safety culture through modeling and recognizing safe behaviors,identifyingand correcting hazards, holding team accountable to following safety expectations,assistingwith incident response, and reporting/investigating injuriestimelyand accurately.

• Model the execution of physical security processesin order toenhance the instore security culture.

Support merchandise protection strategies across thetotalstore;including ordering, storage and application as directed by best practices.

• If applicable, as a keycarrier, follow all safe and secure training and processes.

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

• Address all store emergency and compliance needs.

• All other dutiesbasedon business needs.

WHAT WE ARE LOOKINGFOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.  

• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open toworkingavariablework schedule with varying hours,daysor shifts (including nights, weekends, holidays, closing shiftsand other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be aGeneral MerchandiseTeamLeader.But,there are a fewthingsyouneedfrom the get-go:

• High school diploma or equivalent

• Age18 or older

• Previousretail experience preferred, but notrequired

• Lead and hold others accountable

• Communicate on multiple frequency devices andoperatehandheld scanners, and othertechnologyequipment as directed

• Work independently and as part of a team

• Manage workload and prioritize tasks independently

• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

• Welcoming and helpful attitudetoward all guests and other team members

• Effective communication skills 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basicsthatwe expect: 

• Access all areas of the building to respond to guest or team member issues

• Interpret instructions,reportsand information

• Accurately handle cash register operationsas needed

• Climb up and down ladders

• Scan,handleand move merchandise efficiently and safely,includingfrequentlylifting or moving merchandise up to 44poundswithoutadditionalassistance fromothers.

• Flexible work schedule (e.g., nights,weekendsand holidays); reliable and promptattendance necessary

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shiftlength may vary).