Product Specialist
Professional Services
Posted on 3/31/2024
INACTIVE
ClickUp

1,001-5,000 employees

All-in-one productivity platform
Company Overview
ClickUp's mission is to save people time by making the world more productive. ClickUp has created one app to replace them all by offering docs, reminders, goals, calendars, and even an inbox – so all teams can use the same app to plan, organize, and collaborate.
B2B

Company Stage

Series C

Total Funding

$536.8M

Founded

2016

Headquarters

San Diego, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

9%

2 year growth

27%
Locations
San Diego, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
IT & Security
IT Support
System Administration
Requirements
  • 3+ years prior experience in a consulting role, preferably with large strategic customers.
  • Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
  • Fluency in English is required, both spoken and written.
  • Demonstrated ability to work effectively and autonomously with global customers across different time zones.
  • Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
  • Excellent problem-solving and troubleshooting skills.
  • Outstanding written and verbal communication skills.
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Self-motivated, proactive, and able to work independently.
  • Preferred experience in SaaS PPM software or collaborative work management (CWM).
Responsibilities
  • Collaborate closely both synchronously and asynchronously with the Lead Strategic Consultant to execute strategic projects and initiatives for our clients.
  • Assist in the creation, end-to-end configuration, and optimization of a client's ClickUp Workspace
  • Participate in customer calls, document meetings, and record current state customer processes
  • Collaborate with cross-functional teams to escalate and resolve complex technical challenges when necessary.
  • Provide initial support for customer inquiries via email or the ClickUp platform.
  • Act as product expert and maintain a strong understanding of the ClickUp platform's functionality and capabilities.
  • Provide exceptional customer service and build strong, long-lasting relationships.
  • Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.