Full-Time

Production Support Engineer

Posted on 8/8/2024

Galaxy

Galaxy

1,001-5,000 employees

Provides secure investment solutions for cryptocurrencies

Fintech
Crypto & Web3
Financial Services

Compensation Overview

$140k - $180kAnnually

+ Discretionary Bonus

Mid

New York, NY, USA

Company is headquartered in New York City.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Python
SQL
Java
Customer Service
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • At least 3 years of experience in production support or related roles, preferably in the financial services industry.
  • Strong technical skills in SQL and either Java or Python.
  • Experience debugging and troubleshooting complex applications and systems.
  • Detail-oriented mindset with a focus on accuracy and quality.
  • Excellent verbal and written communication skills.
  • Ability to build and maintain strong client relationships and provide outstanding customer service.
  • Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
  • Fluent in English.
Responsibilities
  • Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
  • Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations.
  • Debug and troubleshoot complex applications written in Java, and Python.
  • Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
  • Co-ordinate with global counterparts to ensure seamless follow-the-sun support.
  • Document and maintain support procedures, runbooks, and knowledge base articles.
  • Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
  • Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.

Galaxy.com provides access to cryptocurrencies and blockchain-based assets, primarily targeting institutional clients such as companies and investors. Their investment solutions include both passive funds, which allow for exposure to digital assets without active management, and active funds managed by experienced crypto experts. This dual approach caters to the varying needs of sophisticated investors. Galaxy.com generates revenue through management fees on assets under management and offers secure, end-to-end solutions for managing blockchain assets without third-party custody. The company also focuses on education and research, partnering with data providers like Bloomberg to deliver reliable information and offering resources like masterclasses to help clients understand digital assets. Galaxy.com aims to be a trusted partner in the digital asset space, ensuring clients have secure and expertly managed investment options.

Company Stage

IPO

Total Funding

$17.5M

Headquarters

New York City, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

8%

1 year growth

21%

2 year growth

38%
Simplify Jobs

Simplify's Take

What believers are saying

  • Tony Paquette's appointment as CFO strengthens Galaxy's financial strategies.
  • Galaxy's partnership with Tencent Music expands opportunities in digital entertainment.
  • Launch of Digital Asset ETFs with State Street boosts Galaxy's AUM and revenue.

What critics are saying

  • Competition from tokenization startups like Plume challenges Galaxy's market position.
  • Avalanche9000 upgrade may attract clients away from Galaxy's offerings.
  • Partnership with Tencent Music may divert focus from core asset management services.

What makes Galaxy unique

  • Galaxy.com offers both passive and active investment funds for digital assets.
  • The company provides end-to-end solutions without third-party custody services.
  • Galaxy.com emphasizes education with masterclasses and digital asset academies.

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