Chief of Staff @ Bazaarvoice

Chief of Staff

Director of Technology Ops and Strategy

Posted on 9/22/2022

INACTIVE

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Requirements

10+ years of experience in Strategy, Stakeholder and Project Management within high-tech organizations
5+ years program/project leadership experience
Demonstrable experience in taking ownership of challenging situations and driving them to measurable success
Entrepreneurial - you love to solve an ambiguous problem!
You don't ask for permission - you make it happen
Problem Solver - you've solved ambiguous problems by applying frameworks to get to the first principles, aligning resources on the goal, executing, learning, and adapting

Responsibilities

Close collaboration with the CTO on a daily basis, attending meetings alongside, taking accurate and comprehensive account of meeting outcomes and driving accountability of action items
Ownership of the creation of materials ahead of all key organizational and operational meetings and events
As an extension of the CTO, predicts and plans what will be needed, managing the day-to-day and being the eyes and ears of the organization
Develops and carries out project and process plans, implements policies and procedures and sets operational goals. Acquires resources for projects and processes, and leads global process improvement
Develops and maintains relationships and partnerships with Senior and Executive leaders, stakeholders, peers, partners and direct reports
Coordinate quarterly and annual planning processes (incl. OKRs; annual planning) in alignment with our product partners
Ensures compliance and drives organizational process improvements
A broad business knowledge to connect and collaborate with BV-wide engineering, product and design partners. The role keeps the pulse internally on prevailing issues impacting our Engineers and our technology, and guides leadership to key areas of focus
The individual selected for this role will have strong analytical and organizational skills to assess data and provide recommendations for improvements both internal to the organization and company wide and a proven track record to build collaborative relationships and resolve issues in a constructive manner
Lead a team of project, program and technical program managers

Desired Qualifications

Experience partnering effectively with cross-functional teams or projects
Experience working with VP and C-level leadership
Ability to work across multiple functions
Ability to effectively influence and communicate cross-functionally with all levels of management with exceptional verbal and written communication skills
Effective Program Management skills, with demonstrated ability to lead complex strategic and operational initiatives
Understanding of the developer ecosystem
Business
And
Technology experience

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

Bazaarvoice is seeking a Chief of Staff for the Office of the CTO. Working directly with the Chief Technology Officer, you will own the day-to-day operations of the Office of the CTO. The office of the CTO is composed of the CTO, VP’s of Engineering located in N. America, UK and India, BV’s Chief Information Security Officer (CISO), Program and Project Management leaders and representatives of HR and Finance.

As a strategic partner, you will anticipate the needs of the organization and the CTO, acting as a liaison, providing support and being responsible for a broad set of projects and programs that facilitate the CTO’s ability to effectively lead the organization. You will use a high level of initiative, good judgment, integrity, flexibility, and problem-solving skills. The role requires strong engagement with Software engineers, product management, and leaders across the Engineering organization, which will enable you to execute the Engineering rhythm of business, support organizational health, and enable execution of our Engineering strategy. Top candidates will have a technology background, and passion for driving the ongoing growth of an organization projected to continue on a high-growth trajectory. This role requires a highly resourceful, self-driven individual with the ability to partner, execute, and lead through influence.

Responsibilities:

Close collaboration with the CTO on a daily basis, attending meetings alongside, taking accurate and comprehensive account of meeting outcomes and driving accountability of action items.
Ownership of the creation of materials ahead of all key organizational and operational meetings and events.
As an extension of the CTO, predicts and plans what will be needed, managing the day-to-day and being the eyes and ears of the organization.
Develops and carries out project and process plans, implements policies and procedures and sets operational goals. Acquires resources for projects and processes, and leads global process improvement.
Develops and maintains relationships and partnerships with Senior and Executive leaders, stakeholders, peers, partners and direct reports.
Coordinate quarterly and annual planning processes (incl. OKRs; annual planning) in alignment with our product partners
Ensures compliance and drives organizational process improvements
A broad business knowledge to connect and collaborate with BV-wide engineering, product and design partners. The role keeps the pulse internally on prevailing issues impacting our Engineers and our technology, and guides leadership to key areas of focus.
The individual selected for this role will have strong analytical and organizational skills to assess data and provide recommendations for improvements both internal to the organization and company wide and a proven track record to build collaborative relationships and resolve issues in a constructive manner.
Lead a team of project, program and technical program managers

Minimum Qualifications:

10+ years of experience in Strategy, Stakeholder and Project Management within high-tech organizations
5+ years program/project leadership experience
Demonstrable experience in taking ownership of challenging situations and driving them to measurable success.
Entrepreneurial - you love to solve an ambiguous problem!
You don’t ask for permission - you make it happen.
Problem Solver - you’ve solved ambiguous problems by applying frameworks to get to the first principles, aligning resources on the goal, executing, learning, and adapting.

Preferred Qualifications:

Experience partnering effectively with cross-functional teams or projects.
Experience working with VP and C-level leadership
Ability to work across multiple functions
Ability to effectively influence and communicate cross-functionally with all levels of management with exceptional verbal and written communication skills.
Effective Program Management skills, with demonstrated ability to lead complex strategic and operational initiatives.
Understanding of the developer ecosystem.
Business *and* technology experience

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

1,001-5,000 employees

Website

Company Overview

Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing.

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
Improve your community and b:generous - We believe in investing our time and money to support our communities globally.
Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
Flexible work from home policies - The working world has changed. So have we.

Company Core Values

Customer is key - We see our own success through our customers’ outcomes. We approach every situation with a customer-first mindset.
Passionate pursuit of performance - Our energy is contagious, because we hire for passion, drive, and curiosity. We love what we do, which makes us laser-focused on our mission.
Transparency and integrity build trust - We believe in the power of authentic feedback. It’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Innovation over imitation - We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
Stronger together - We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community.