Full-Time

Sales Support Representative

Medical

Posted on 2/4/2025

Henry Schein

Henry Schein

Compensation Overview

$34.5k - $53.9kAnnually

Entry, Junior

Remote in USA

Candidates must be located on the East Coast (Eastern Time Zones) or be willing to work 8:30 AM - 5:00 PM EST.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Customer Service

You match the following Henry Schein's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Good telephone etiquette
  • Ability to answer a high volume of calls
  • Effective dispute resolution
  • Ability to learn applicable computer systems
  • One year call center, customer service experience, or comparable experience required
  • High school diploma or the equivalent required
Responsibilities
  • Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments
  • Issues return authorizations, credits, and traces customer order shipments
  • Interacts with RSMs regarding FSC and customer related issues
  • Evaluates, analyzes and resolves FSC concerns
  • Maintains special pricing upon request from the FSC
  • Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability
  • Applies customer credit card payments, spreads unapplied cash and credits as requested by the FSC
  • Notifies FSCs, RSMs and department manager of unusual situations requiring special attention
  • Contacts manufacturers for product information and return authorization for non-stock items
  • Initiates changes to and cancellation of orders or backorders upon request and advises FSC
  • Adheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
  • Participates in special projects, attends sales or departmental meetings as requested and performs other duties as required

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

INACTIVE