Barback

Job Description

At Fairmont Copley Plaza, exceptional service is created through teamwork, attention to detail, and genuine hospitality. As an OAK Long Bar + Kitchen Barback, you will play an essential role in supporting the bar team by ensuring bartenders have the tools, products, and supplies needed to deliver exceptional guest experiences.

You will be responsible for maintaining the cleanliness, organization, and presentation of the bar, lounge area and service areas while ensuring all beverages, glassware, garnishes, and bar supplies remain fully stocked throughout each shift. Through efficiency, anticipation of operational needs, and collaboration with the team, you will contribute to a seamless and elevated dining experience that reflects Fairmont's luxury hospitality standards.

Essential Responsibilities

Guest Service

• Approach every guest and colleague interaction in a warm, professional, and service-oriented manner.
• Support bartenders to ensure timely, attentive, and personalized guest service.
• Anticipate operational and guest needs to minimize service interruptions.
• Maintain a clean, organized, and inviting bar environment that reflects Fairmont luxury standards.
• Respond promptly to bartender and server requests while maintaining a positive, team-oriented attitude.

Bar Operations

• Complete opening, closing, and side work duties in accordance with departmental standards.
• Stock and replenish liquor, beer, wine, mixers, juices, syrups, garnishes, ice, glassware, silverware, and bar supplies throughout each shift.
• Maintain proper product rotation (FIFO) and ensure all refrigerated products are stored and rotated appropriately.
• Maintain wine cellar inventory and presentation according to established standards.
• Prepare fresh garnishes and beverage mise en place to support efficient bar operations.
• Restock refrigeration units, beer systems, wine storage, and back bar displays.
• Change beer kegs and maintain draft beer systems.
• Ensure all glassware is washed, polished, sanitized, and readily available for service.
• Refill ice bins and maintain ice stations throughout service.
• Assist with receiving, organizing, and storing beverage deliveries.
• Monitor inventory levels and notify leadership of product shortages.
• Maintain bar equipment in clean, safe, and operational condition.

Cleanliness & Food Safety

• Maintain exceptional cleanliness and organization of the bar, lounge, service stations, storage areas, and back-of-house workspaces.
• Clear and clean bar tops, guest tables, workstations, refrigeration units, shelving, and equipment throughout the shift.
• Remove used glassware, dishes, empty bottles, cardboard, trash, and recyclables promptly.
• Wash and sanitize glassware, bar tools, and equipment in accordance with local health regulations.
• Complete daily cleaning responsibilities using departmental cleaning standards and Standard Operating Procedures (SOPs).
• Follow all food safety, sanitation, and responsible alcohol service standards.

Teamwork & Communication

• Work collaboratively with bartenders, servers, culinary colleagues, and leadership to ensure seamless restaurant operations.
• Communicate inventory shortages, equipment concerns, and maintenance needs promptly.
• Assist bartenders with beverage preparation when appropriate and as directed.
• Support fellow Food & Beverage colleagues during periods of high business volume.
• Perform additional duties as assigned.

Hourly start rate is USD $26.87

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Previous restaurant, barback, food & beverage, or hospitality experience preferred.
• Luxury hotel or upscale restaurant experience is an asset.
• TIPS Certification (or the ability to obtain certification within the required timeframe) preferred.

Knowledge, Skills & Abilities

• Basic knowledge of beer, wine, spirits, cocktails, and bar operations preferred.
• Understanding of responsible alcohol service and applicable state liquor laws.
• Ability to communicate effectively in English with guests and colleagues.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Excellent teamwork, communication, and interpersonal skills.
• Ability to remain calm, professional, and service-focused under pressure.
• Strong listening skills with the ability to understand and respond appropriately to guest and colleague needs.
• Commitment to delivering exceptional guest service and maintaining Fairmont standards.

Equipment Used

• Ice machines
• Coffee and espresso machines
• CO₂ soda systems
• Beer draft systems
• Wine openers
• Glass washers
• Blenders
• Refrigeration equipment
• Hot holding equipment
• Hand trucks and carts
• Cleaning equipment and chemicals

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequent bending, reaching, twisting, kneeling, pushing, pulling, and lifting.
• Ability to regularly lift and carry up to 50 pounds, including beverage cases, kegs, ice, and bar supplies.
• Ability to safely transport beverage inventory throughout the restaurant.
• Ability to carry trays containing glassware, china, and bar supplies safely through dining and lounge areas.
• Flexibility to work evenings, weekends, holidays, and extended shifts as business demands require.

Additional Information

All your information will be kept confidential according to EEO guidelines.