Full-Time

Director – Customer Value

Posted on 11/18/2024

Adobe

Adobe

10,001+ employees

Digital media and marketing software solutions

Consumer Software
Enterprise Software
Education

Compensation Overview

$205.9k - $345.7kAnnually

+ Total Target Compensation + Annual Incentive Plan + New Hire Equity Award

Senior, Expert

New York, NY, USA

Category
Strategy Development
Business Development
Business & Strategy
Requirements
  • The ability to effectively influence key customer team members and internal Adobe team members, leading complex discussions that can occur at any point in the customer lifecycle.
  • Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level).
  • Self-starter comfortable initiating and leading programs within a fast-paced environment.
  • Strategic problem solver who demonstrates an ability to create the future through effective customer engagement and achieves business results.
  • You thrive in working collaboratively and cross-functionally, particularly with Sales, Customer Engineering & Customer Success, and other key partners.
  • Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programs.
  • A passion for technology and digital marketing strategy.
  • An ability to understand and communicate the path to business value through technology transformation.
  • Working knowledge of how Marketing, Engineering, and Product teams function, particularly in the areas of Data Engineering, Personalization, and Customer Insights.
Responsibilities
  • Establish C-level relationships during the sales cycle to understand customer key business objectives and metrics, and instill confidence in our ability to deliver on the expected business outcomes.
  • Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success.
  • Ensure a seamless transition of the customer requirements and business objectives from pre-sales motion to post-sales execution.
  • Develop and deliver compelling, CxO-ready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions.
  • Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.
  • Assisting customers in navigating internal organizational changes and implementing effective organizational change strategies.
  • Build Customer advocacy for future marketing opportunities such as case studies and events.

Adobe provides a wide range of digital media and marketing solutions through its various platforms, including Creative Cloud, Marketing Cloud, and Document Cloud. These products allow users to create and manage content in areas such as photography, graphic design, video editing, and user interface design. Adobe's software operates on a subscription model, where users pay monthly or annually for access to its tools. This approach allows for continuous updates and improvements to the software. What sets Adobe apart from its competitors is its extensive suite of products that cater to both individual creatives and large enterprises, along with tailored solutions for educational institutions and businesses. The company's goal is to empower users to create and optimize content effectively across different media types.

Company Stage

IPO

Total Funding

$474.4M

Headquarters

San Jose, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
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Simplify's Take

What believers are saying

  • Adobe's dominance in the digital experience market positions it as a leader, offering employees stability and growth opportunities.
  • The continuous development of innovative tools and features keeps Adobe at the forefront of technology, providing a dynamic work environment.
  • Adobe's strong brand reputation and global presence offer employees the chance to work on high-impact projects with a wide-reaching influence.

What critics are saying

  • The subscription model, while profitable, may face resistance from users preferring one-time purchases, potentially affecting customer retention.
  • Intense competition from emerging and established players in the digital experience market could pressure Adobe to continuously innovate, which may strain resources.

What makes Adobe unique

  • Adobe's comprehensive suite of tools across Creative Cloud, Experience Cloud, and Document Cloud provides an integrated ecosystem that few competitors can match.
  • The company's focus on subscription-based models ensures a steady revenue stream and allows for continuous updates and improvements, unlike traditional software sales.
  • Adobe's special pricing for students, teachers, and businesses, along with promotional discounts, broadens its market reach and accessibility.

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