Full-Time

Director – Customer Value

Confirmed live in the last 24 hours

Adobe

Adobe

10,001+ employees

Digital media and marketing software solutions

Consumer Software
Enterprise Software
Design

Compensation Overview

$204.9k - $345.7kAnnually

+ Total Target Compensation + Annual Incentive Plan + New Hire Equity Award

Senior, Expert

New York, NY, USA

Category
Strategy Development
Business Development
Business & Strategy
Requirements
  • The ability to effectively influence key customer team members and internal Adobe team members, leading complex discussions that can occur at any point in the customer lifecycle.
  • Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level).
  • Self-starter comfortable initiating and leading programs within a fast-paced environment.
  • Strategic problem solver who demonstrates an ability to create the future through effective customer engagement and achieves business results.
  • You thrive in working collaboratively and cross-functionally, particularly with Sales, Customer Engineering & Customer Success, and other key partners.
  • Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programs.
  • A passion for technology and digital marketing strategy.
  • An ability to understand and communicate the path to business value through technology transformation.
  • Working knowledge of how Marketing, Engineering, and Product teams function, particularly in the areas of Data Engineering, Personalization, and Customer Insights.
Responsibilities
  • Establish C-level relationships during the sales cycle to understand customer key business objectives and metrics, and instill confidence in our ability to deliver on the expected business outcomes.
  • Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success.
  • Ensure a seamless transition of the customer requirements and business objectives from pre-sales motion to post-sales execution.
  • Develop and deliver compelling, CxO-ready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions.
  • Map out customers' 'as is' and 'to be' business processes with the goal of identifying and prioritizing key use cases and business value drivers.
  • Assisting customers in navigating internal organizational changes and implementing effective organizational change strategies.
  • Build Customer advocacy for future marketing opportunities such as case studies and events.

Adobe provides a wide range of digital media and marketing solutions through its software products. Its main offerings are grouped into three platforms: Creative Cloud, Marketing Cloud, and Document Cloud. Creative Cloud includes tools for photography, graphic design, video editing, and more, allowing users to create and manage content across different media types. Marketing Cloud helps businesses optimize their marketing efforts, while Document Cloud focuses on document management and collaboration. Adobe operates on a subscription-based model, offering monthly and annual plans, and provides tailored solutions for businesses, schools, and students at discounted rates. What sets Adobe apart from its competitors is its extensive suite of integrated tools and strong market presence, aimed at meeting the diverse needs of individual creatives and large enterprises alike. The company's goal is to empower users to create, deliver, and optimize content effectively.

Company Stage

IPO

Total Funding

$668.9M

Headquarters

San Jose, California

Founded

1994

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Adobe's acquisition of Substance 3D boosts its position in immersive content markets.
  • Adobe's focus on data privacy addresses critical consumer and business concerns.
  • Adobe's subscription model provides stable revenue through monthly and annual plans.

What critics are saying

  • Competition from AI-driven design tools like Canva and Figma is increasing.
  • Open-source alternatives like GIMP threaten Adobe's subscription-based revenue model.
  • Stringent data protection regulations may impact Adobe's marketing solutions.

What makes Adobe unique

  • Adobe integrates generative AI in Creative Cloud, enhancing creativity and efficiency.
  • Adobe's remote collaboration tools meet the demand for seamless teamwork.
  • Adobe's sustainability goal aligns with consumer demand for eco-friendly companies.

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