Full-Time

Director – Customer Value

Updated on 12/4/2024

Adobe

Adobe

10,001+ employees

Digital experience solutions for content creation

Consumer Software
Enterprise Software
AI & Machine Learning

Compensation Overview

$204.9k - $345.7kAnnually

+ Total Target Compensation + Annual Incentive Plan + New Hire Equity Award

Senior, Expert

New York, NY, USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • The ability to effectively influence key customer team members and internal Adobe team members, leading complex discussions that can occur at any point in the customer lifecycle.
  • Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level).
  • Self-starter comfortable initiating and leading programs within a fast-paced environment.
  • Strategic problem solver who demonstrates an ability to create the future through effective customer engagement and achieves business results.
  • You thrive in working collaboratively and cross-functionally, particularly with Sales, Customer Engineering & Customer Success, and other key partners.
  • Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programs.
  • A passion for technology and digital marketing strategy.
  • An ability to understand and communicate the path to business value through technology transformation.
  • Working knowledge of how Marketing, Engineering, and Product teams function, particularly in the areas of Data Engineering, Personalization, and Customer Insights.
Responsibilities
  • Establish C-level relationships during the sales cycle to understand customer key business objectives and metrics, and instill confidence in our ability to deliver on the expected business outcomes.
  • Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success.
  • Ensure a seamless transition of the customer requirements and business objectives from pre-sales motion to post-sales execution.
  • Develop and deliver compelling, CxO-ready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions.
  • Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.
  • Assisting customers in navigating internal organizational changes and implementing effective organizational change strategies.
  • Build Customer advocacy for future marketing opportunities such as case studies and events.

Adobe provides a wide range of digital experience solutions, focusing on content creation, marketing, and document management. Its main products include Adobe Creative Cloud, which offers tools for graphic design, video editing, and web development; Adobe Document Cloud, which facilitates document management and e-signatures; and Adobe Experience Cloud, which helps businesses with digital marketing and customer experience. These products work through a subscription model, allowing users to access the software on a monthly or annual basis. Adobe stands out from competitors by offering a comprehensive suite of integrated tools that cater to both individual creatives and large enterprises, along with specialized solutions for various industries. The company's goal is to empower users to create, deliver, and optimize digital content effectively while continuously enhancing its offerings with advanced technologies like artificial intelligence.

Company Stage

Acquired

Total Funding

$474.4M

Headquarters

San Jose, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for remote work boosts use of Adobe's Creative and Document Cloud.
  • Growing digital marketing trends increase demand for Adobe Experience Cloud.
  • Adobe's subscription model ensures steady revenue from individual and enterprise clients.

What critics are saying

  • Competition from Canva offers affordable alternatives to Adobe's Creative Cloud.
  • Open-source software like GIMP and Blender threatens Adobe's market share.

What makes Adobe unique

  • Adobe integrates AI and machine learning to enhance user experience and productivity.
  • Adobe's strategic partnerships with Microsoft and Apple expand its product functionality.
  • Adobe's focus on sustainability appeals to environmentally conscious consumers and investors.

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