Senior Product Manager

Position Summary

The North America Services Business (NASB) develops services across Samsung’s mobile, digital, and TV ecosystems. Our mission is to inspire and engage users with interactive and imaginative experiences.

The Senior Product Manager, Growth - TV Home & Platform will report to the Head of TV Product, Platform (NASB) and is responsible for owning product growth direction, new business growth, and platform opportunities for the TV Home & Platform product, while leading cross-functionally to make data-informed decisions and influence throughout the organization to drive execution. This role combines establishing first-principled product direction with hands-on product development execution to grow the value proposition of our offer to users and grow the business in velocity and acceleration. Some examples include a focused Sports experience, more advanced meta-data approach for users + content + cohorts to enable advanced personalization, ecommerce, advanced discovery, and more.

Working with Product, Marketing, BD, Engineering, Design, Data and Operations across US and Korea, you will focus on growth of the service through both consumer-facing (new features, new product lines, UX, etc.) and infrastructure (meta-data, account, checkout, CRM, etc.) initiatives.

This role involves a combination of launching new services and features and growing established businesses. An ownership of the revenue machine of the product will be important, which includes understanding what levers of this product/business move revenue, tracking how we produce revenue today, and what plans we can put in place to grow revenue. An ideal candidate will be able to develop frameworks to facilitate decision-making, synthesize complex information and perspectives into a singular structure and develop proposals and communicate the proposal strategically to maximize the chances of alignment and execution.

Role and Responsibilities

Responsibilities:

• Determine a vision for the TV Home and Platform product that serves as the north star for the global team and that embodies the strategic pillars of the product/business

• Determine product/business growth opportunities, whether that be new features, entirely new product lines, new distribution channels, or new business models

• Identify growth services/products that derive from Home and Platform and lead a cross-functional team through concepting, prototyping, testing, and launch

• Develop perspectives around critical aspects of the Home & Platform, such as OOBE, First Time Experience, Account, Personalization, and more

• Collaborate with the Product Strategist and Technical / Ops PM in gathering insights to inform forward direction of the product and new opportunities

• Collaborate with all cross-functions to grow the service to bring a new product or features to life on time and on budget – from concept through launch, by:

  • Working with Partnerships team for partner-dependent opportunities 

  • Working with Operations for back-end product improvement initiatives

  • Own product requirements documentation, working with BD, engineering, design, research to ensure feasibility

  • Work closely with Curations to embed their perspective into product proposals

  • Work closely with Marketing to embed their perspective into product proposals

  • Keep up to date with the latest trends and competition in TV Home/Platform services, user preferences and market developments.  Understand and articulate user needs, build associated business cases and prioritize product requirements

  • Think through products from UX, engineering, marketing, partner, business and operations perspectives

  • Drive communications with exec stakeholders for buy-in

  • Working with Engineering to create proof-of-concepts, prototypes, tests, and other creative ways to gather direct feedback early in the product development process

  • Working with development and QA teams for production launch 

• Manage project risks, scope changes and other non-standard events throughout the life of the project

• Manage stakeholder communications and progress reporting throughout

• Ensure quality of deliverables is verified and matching expectations

• Manage multiple concurrent projects with multiple teams around the world

• Lead and collaborate with marketing to drive awareness and create demand for new services 

• Drive the evolution of the product and service

Qualifications:

• A self-starter with excellent verbal and written communications skills

• Autonomous in driving responsibilities forward, and embracing ownership in the product and business

• Product Growth experience with TV content and services, especially TV Home and Platform

• Bachelor's degree in business, Engineering, or related field AND 10+ years of relevant experience with proven record around delivery OR master's degree in business administration, or related field AND 5+ years 

• Strong leadership, collaboration, and communication skills – with experience managing, directing, and monitoring cross-functional teams to achieve an outcome.

• Proven experience in Digital services across TV and Mobile 

• Track record of building and launching new products

• Entrepreneurial grit and focus on driving business impact through execution

• Proven analytical and quantitative skills; ability to use hard data and metrics to make data-driven decisions and back up product decisions

• Be able to take the high strategic view as well as dive deep on issues

• The ability to manage chaos, ambiguity and complexity, in a detailed, organized way

• Ability to have challenging conversations at all seniority levels internally and externally.

• Ability to negotiate with multiple stakeholders, be able to defend work, and also know when to accept direction

• Ability to navigate heavily matrixed organizations and thrive within a fast-paced environment

• Experience with working with global teams a must, and professional proficiency in Korean language is a big plus

Skills and Qualifications

Additionally:

• Passionate about delivering a beautiful product experience to users globally

• Passionate about driving organizational transformation to mature and evolve the company into a more powerful services player

• Combines analytical rigor with marketing creativity

• Can build and execute simultaneously

• Organized, detailed, goal driven, achievement oriented with a problem solving mindset

• Exceptional communication skills with ability to “read the room” in new and unfamiliar environments

• Able to identify opportunities, take ownership and drive to completion

• Able to function independently while coordinating closely with larger team

• Able to think strategically and tactically

• Thrives in a highly dynamic and changing work environment

• Can operate with limited resources

#LI-DNI

Compensation for this role, for candidates based in New York, NY, is expected to be between $165,000 ~ $215,000 with bonus. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.