Digital Experience & AI Enablement Partner

Please Note: This role requires the ability to work on site 3 days per week per company policy.

The annual salary range for this role is $120,000-$140,000 in New York.

Digital Experience & AI Enablement Partner

The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.

Our digital products provide individuals and organizations that engage with the Forum internally and externally a seamless and efficient way to gain knowledge and strategic insights, develop and nurture connections, and drive collective action. As we continuously evolve our offerings, we're expanding our Digital Experience Office to drive this vision further.

Why We Are Recruiting

The World Economic Forum is transforming into an Intelligent Workplace — seamlessly integrating human-centered work with intelligent agents to enable AI-driven collaboration and workflow transformation. To support this vision, we are expanding the Digital Success & Support Team with a new role: Digital Experience & AI Enablement Partner. This position will lead the adoption and effective use of the Forum's core digital and AI-enabled products across internal teams and external users, while continuously identifying opportunities to streamline workflows through practical automation.

This is an ideal opportunity for someone who is passionate about optimizing technology, partnering closely with users, and championing the adoption of digital and AI-powered platforms that make a tangible difference in everyday work.

Reporting Lines & Interactions

The Digital Experience & AI Enablement Partner will report to the Head of Digital Success & Support in Geneva and will work closely with the Intelligent Workplace Product Team and internal stakeholders across the New York and San Francisco offices.

Breakdown of main responsibilities

• 50% User Enablement, Digital Product & AI adoption
• 30% Workflow automation & user coaching
• 20% AI Champion community management

The successful candidate will be assessed on

• Drive adoption of core digital and AI products by enabling users through practical, use-case-based change management, including targeted sessions, clear guidance, and self-service resources.
• Actively manage a community of internal AI champions to drive innovation and foster cross-functional adoption.
• Act as a primary point of contact for user questions and feedback, ensuring efficient adoption and continuous improvement of the user experience.
• Identify opportunities to simplify repetitive tasks by building lightweight workflows and digital agents, while guiding users to develop their own automation

Preferred Requirements and Experience

• Bachelor’s or advanced university degree in a technical or other relevant field
• 5+ years of relevant experience in Technology and Digital Enablement, with recent focus on AI products and solutions.
• Excellent oral and written communication skills in English
• Strong organizational, self-management, and active listening skills.
• Proven experience in digital adoption, user enablement, and cross-functional collaboration, with a consistent focus on practical impact.
• Proven ability to analyze, redesign, and improve business workflows
• Advanced hands-on expertise with AI tools to design agents and streamline workflows.
• Deep familiarity with platforms such as Slack, Salesforce, Custom GPTs, and Claude, with the ability to optimize usage and drive scalable adoption.
• Active tracking of emerging trends and new products in technology, with proven experience enhancing existing workflows and products accordingly.