Digital Experience & AI Enablement Specialist

The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political,businessand other leaders of society to shape global, regional and industry agendas.

Our digitalproductsprovide individuals and organizations that engage with the Forum internally and externally a seamless and efficient way to gain knowledge and strategic insights, develop and nurture connections, and drive collective action. As we continuously evolve our offerings,we'reexpanding our DigitalExperience Officeto drive this vision further.

Why We Are Recruiting

The World Economic Forum is transforming into an Intelligent Workplace — seamlessly integrating human-centered work with intelligent agents to enable AI-driven collaboration and workflow transformation. To support this vision, we are expanding the Digital Success & Support Team with a new role:DigitalExperience& AI EnablementSpecialist.This position willcontributetothe adoption and effective use of the Forum's core digital and AI-enabled products across internal teams and external users, while continuouslyidentifyingopportunities to streamline workflows through practical automation.

This is an ideal opportunity for someone who is passionate aboutoptimizingtechnology, partnering closely with users, and championing the adoption of digital and AI-powered platforms that make a tangible difference in everyday work.

Reporting Lines & Interactions

TheDigital Experience & AI EnablementSpecialistwill report to the Head of Digital Success & Support in Geneva and will work closely with the Intelligent Workplace Product Team and internal stakeholders across the New York and San Francisco offices.

Breakdown of main responsibilities 

• 50%UserEnablement,DigitalProduct& AI adoption

• 30%Workflow automation &usercoaching

• 20%AI Champion community management

The successful candidate will be assessed on 

• Drive adoption of core digitaland AIproducts by enabling users through practical, use-case-basedchange management, including targeted sessions, clear guidance, and self-service resources.

• Identifyopportunities to streamline repetitive tasks and improve user productivity through the design and development of lightweight automations, workflows, and AI-enabled solutions

• Help manage a community of internal AI championsthat promotes innovation and supports adoption across teams.

• Act as a primary point of contact for user questionsandfeedback,ensuring efficientadoptionand continuous improvement of the user experience.

• Guideusers to explore, adopt, and build practical digital solutions independently.

Preferred Requirements and Experience

• Bachelor’s or advanced university degree in Information Systems, Digital Business, Technology & Innovation Management, Organizational Change,Communicationsor a related field, with a strong interest in digital transformation and AI-enabled ways of working.

• 2+years of relevant professional experience in digital enablement, user support, learning and development, innovation, workflow improvement, technology adoption, consulting, or related areas. 

• Knowledge in AI-enabled productivity tools, workflow automation, and emerging digital technologies, with a demonstrated willingness to continuously learnandexperiment. 

• Hands-on experience designing practical AI use cases, lightweight automations, or workflow improvements that simplify day-to-day work. 

• Strong communicationand interpersonal skills, with the ability to explain digital and AI concepts clearly and support users with empathy and patience. 

• Experiencefacilitatingtraining sessions, onboarding, workshops, user support, or community engagement initiatives is a strong advantage. 

• Ability to work collaboratively across teams and build trusted relationships with users and stakeholders in a fast-paced international environment. 

• Strong organizational skills, proactive mindset, and ability to manage multiple priorities independently. 

• Comfortable operating in an evolving environment and contributing to new initiatives with a growth mindset and solution-oriented approach. 

• Interest in community building, peer learning, and helping foster a culture of experimentation and responsible AI adoption.

Why work at the Forum