Learning Management System Administrator Senior

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

The Learning Management System (LMS) Administrator Senior will be responsible for leading efforts to configure and optimize our learning management system to help “inspire and educate” more than 26,000 learners. Will act as the subject matter expert related to online learning including: liaising with the LMS Vendor and other vendors on enhancements and upgrades, testing and loading of learning assets and curriculums, design and generation of learning reports and flawless troubleshooting of technical and configuration issues for both desktop and mobile devices. Will be responsible for working closely with multiple entities and teams across the organization and community.

The ideal candidate will possess the following in addition to the qualifications:

3-5 Years operational experience administering Workday Learning that demonstrates ongoing management, standards and procedures of LMS administration
Experience with collaborative work between a learning team, HR and IT
Experience building relationships and/or processes around governance

Job Duties:

• Provides higher level support and reporting to Administrative users (e.g., create accounts, modify system preferences, customize settings).
• Coordinates the response to problem tickets with vendor’s Tier I/II support teams and management. Follow-up to ensure adequate resolution.
• Collaborates with appropriate IT groups to create and maintain user profiles including security groups and access privileges.
• Participates in course upload process for both instructor led and e-learning courses (e.g., SCORM, AICC, video) and Maintain assessments and feedback surveys.
• Coordinates mass course enrollments and manage campaigns.
• Develops and maintain a course and curriculum naming convention, versioning and archiving system.
• Runs system reports and develop custom reports to meet stakeholder needs.
• Ensures the accuracy and integrity of data entered into the learning management system; investigate and resolve any data or system inconsistencies or discrepancies.
• Understands and participate in all duties required for e-learning content launch, including course upload, testing, assignment, and provide support for internally produced as well as 3rd party course content.
• Manages the configuration and release updates to the LMS.
• Maintains relationships and contracts with 3rd party online learning vendors and Geisinger’s internal support areas.
• Supports the business, as required, with home page design and end user communications (i.e., webinars, collaboration tools).
• Establishes and maintains relationships with IT groups that develop and maintain system integrations with other company systems
• Stays informed regarding vendor product releases, educate stakeholders and coordinate related tasks across Human Resources and other key stakeholder teams (e.g., Help Desk, Epic Training, Revenue Management Training, Nursing Education, GHP, Geisinger Transformation Office, etc.)
• Provides sound data and rationale to inform business decisions (e.g., deciding to no longer offer purchased content due to low enrollment).
• Develops policy to optimize usage of existing and future funding for online educational content across Geisinger.
• Liaises with department contacts and outside vendors to satisfy specific learning needs, track internal usage, and to explore educational possibilities.

Work is typically performed in an on-campus or home office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 7 Years-Relevant Experience which includes a combination of work history and completed degrees (Associate Degree = 2 years; Bachelor's Degree = 4 Years) (Required)

Certification(s) and License(s):

Workday Pro Learning Certification - Workday

Skills:

Curriculum Assessment, Learning Management Systems (LMS) Administration, Learning Management Systems (LMS) Support, Microsoft Excel

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.