What You’ll Do

• Manage all aspects of livestream, in-person, and/or hybrid instructors, including hiring/firing, training, mentoring, and evaluating. 
• Participate in onboarding training for new instructors.  
• Mentor and assess new instructors for course readiness. 
• Execute quarterly observations on all instructors.  
• Share feedback with instructors and collaborate on their development to enhance skills and ensure an exceptional learning experience for students. 
• Develop and deliver training targeting areas identified by low observation scores. 
• Assign instructor tiers based on performance assessed through observations.  
• Ensure instructor scheduling assignments and other opportunities are provided to top performing instructors. 
• Drive improvements in NPS, Pass Rate, and Observation Scorecard ratings. 
• Actively listen to instructors and advocate for their needs and concerns within the organization. 
• Participate in bi-weekly Education Manager meetings. 
• Work with the instructor team to ensure quality in the classroom. 
• Ensure student-instructor feedback is being received and responded to timely. 
• Ensure effective hiring and on-boarding of instructors.   
• Direct instructor faculty meetings and/or train the trainer meetings. 
• Ensure availability of adequate resources to meet classroom educational objectives. 
• Address instructor related, student escalation issues. 
• The Education Manager shall provide vision and leadership for education that is in line with academic standards at all times.
• Develop ongoing opportunities for instructor engagement to strengthen their connection to the business. 
• Lead monthly instructor team meetings and nurture a positive instructor culture and community. 
• Manage monthly reporting to track progress and drive results toward established goals. 
• Support change and innovation within our fast-paced organization.  
• Participation in marketing initiatives to provide insight, recommendations, and leadership. 
• Act as a brand ambassador, representing the organization at events to help bring in business opportunities
• The Education Manager is expected to teach prelicensing, postlicensing, CE, and other courses as needed 
• The Education Manager should be able to demonstrate a high skill of instruction in the classroom and be held as an exemplary example of intended performance to other instructors 

What You’ll Need to Succeed

• Real estate experience as an active agent and/or broker. 
• Training and/or instructional experience.  
• Superior communication skills. Must be able to communicate effectively with people from all walks of life. 
• Drive workflow, manage projects, and report on the status of departmental goals.  
• Strong interpersonal skills combined with the ability to utilize active listening skills to ascertain areas of need, define problems, and determine possible solutions to meet expressed needs. 
• Must be able to demonstrate leadership, tact, diplomacy, professionalism, and a positive demeanor in performance of all duties. 
• Distinguished Real Estate Instructor (DREI) - Preferred  
• Certified Distance Education Instructor (CDEI)