Document Services Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

The Document Services Specialist performs document control by creating, reviewing, and editing documents before they are sent to clients. These tasks involve editing, formatting, creating, revising, and converting documents using various applications, including transcription software.

Essential Job Responsibilities

• Process requests using best practices and the most efficient methods.
• Create and/or revise work products using direct keyboard entry, scanners, or electronic conversion methods; transcribe audio and digital dictation, including deposition transcripts, as required.
• Spell check, proofread, and cross-check documents to ensure accuracy and completeness.
• Convert documents to and from standard formats per customer requests.
• Utilize spell check, grammar check, and Excel formatting to ensure document consistency and accuracy.
• Work with PDFs using Adobe, Kofax, and ABBYY software as needed.
• Participate in ongoing departmental training to develop and maintain specialized skills required for document services.
• Maintain a high level of confidentiality for all records and files.
• Assist with various departmental projects and initiatives as assigned.
• Provide excellent customer service by answering questions knowledgeably for both customers and team members.
• Share ideas and contribute to team discussions.
• Adhere to team processes, new implementations, and directives.
• Continuously develop skillsets through company training courses, research, and on-site training sessions.
• Communicate professionally with customers via telephone and email.
• Adapt flexibly to changes in processes or requirements
• Take on additional responsibilities as assigned.

Qualifications & Requirements

• Any bachelor’s degree or equivalent.
• 1 year of experience in a legal document production environment and/or legal secretarial experience.
• Familiarity with MS Office applications including Word, Excel, Outlook, and PowerPoint.
• Proficiency in spell check, grammar check, and Excel formatting is preferred.
• Knowledge of PDF software such as Adobe, Kofax, or ABBYY is preferred.
• Excellent communication skills with strong attention to detail.
• Strong spelling, grammar, punctuation, sentence structure, and proofreading skills.
• Ability to organize and prioritize multiple assignments effectively.
• Initiative and good judgment to accomplish results efficiently.
• Ability to perform under pressure within established timeframes while delivering high-quality work.
• Strong customer service skills with the ability to interact professionally with all levels of management.
• Familiarity with legal terminology is preferred.
• Ability to work in a computer-intensive environment with prolonged sitting.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.