Casper Clinic Director – Family Medicine Residency Programs

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Why Choose Us? 

At the University of Wyoming, we value our employees and invest in their success.  Our comprehensive benefits package is designed to support your health, financial security, and work-life balance.  Benefits include: 

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan. 
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs. 
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure. 
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth. 
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources. 

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW’s Benefits Summary. 

JOB TITLE:   

Casper Clinic Director  

JOB PURPOSE:  

Under the direction of the Chief Operations Officer (COO), the clinic director supervises the overall operations of the Wyoming Family Practice clinic in Casper, Wyoming. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Ensure appropriate fiscal management of clinic operations, including financial reporting, A/R, A/P, billing and collections. 

Hire and oversee supervision of front desk, billing, lab, nursing and case management staff. Approve time off requests for supervised staff. Conduct annual department manager performance evaluations.

Ensure completion of annual patient satisfaction and annual staff satisfaction surveys, with a commitment to work with officers and department heads to make changes per results.  Under the direction of the COO, participate in the development and implementation of EHCW policies and procedures. Overall operation and general management of the clinic including human resource management. 

Develop and implement policies and procedures. In coordination with the Revenue Cycle team and leadership, review monthly reports/dashboards for COO, including AR, No Show, Cycle Time, staffing (turnover, vacancies), revenue by payor source, and RVU reports as assigned in preparation for monthly meeting with the C-suite. Meet monthly with COO to discuss organizational stability: staffing needs, billing efficiency/reports, provider productivity, employee concerns, HR issues, budget. Coordinate clinic schedules of support staff and work with the CMO when they determine changes to provider schedules, with the goal of helping providers meet productivity goals and open access scheduling as defined by PCMH.

Oversee Emergency Management Plan development and training.

Conduct weekly meetings with department heads to discuss operations, workflows, staff needs.  Prepare and maintain employee improvement documentation as warranted by employee productivity and behavior.

Under the direction of the CFO, implement policies and procedures for cash and credit card deposits.

Participate in the achievement of performance management goals and initiatives.

Develop job descriptions for staff as needed.

SUPPLEMENTAL FUNCTIONS:  

Responsible for direct supervision of employees within several departments, including the pharmacy, lab, x-ray, nursing, billing, medical records, facility, front office and case management.  Will need to hire/terminate, provide training, schedule work assignments, assist making recommendations, salary adjustments, discipline/work improvement, and performance evaluations.

COMPETENCIES:  

• Analysis/problem identification
• Collaboration
• Conflict Management
• Individual Leadership
• Influence
• Developing Organizational talent

MINIMUM QUALIFICATIONS:  

EDUCATION: Bachelor’s degree in accounting, business or healthcare profession

EXPERIENCE:  At least five years of business office and clinic management experience in an outpatient medical or health care setting or equivalent combination of education and experience.

DESIRED QUALIFICATIONS:  

• FQHC Knowledge or Job Experience in FQHC Clinic
• Demonstrate Conflict Resolution Skills
• Demonstrate Experience with Spreadsheet and Dashboard Development
• Management of Multiple Clinic Departments 
• Expertise in Health Center Operations
• Demonstrate Creative Problem Solving

REQUIRED APPLICATION MATERIALS: 

Complete the online application.  The department additionally requests candidates upload the following document(s) for a complete application: 

1. Cover letter 
2. Resume or C.V. 
3. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position). 

WORK LOCATION: 

Onsite: This position provides vital support to clinic staff, providers and patients and requires the successful candidate be available to work on site at the Wyoming Family Practice Clinic in Casper, Wyoming.

WORK AUTHORIZATION REQUIREMENTS: 

The successful candidate must be eligible to work in the United States. Sponsorship for H-1B work authorization or work visa is not available for this position. 

HIRING STATEMENT/EEO:   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email [email protected].  

ABOUT CASPER: