Senior Director Product & Design

The Sr Director, Product & Design leads the definition, strategic direction and execution of product and design initiatives across the Provation GI portfolio. This role drives innovation, user-centered design, and cross-functional collaboration to deliver scalable, compliant, and impactful solutions. This is a high impact role requiring a dynamic, results driven and customer centric leader.

Key Responsibilities:

Product Strategy & Vision

• Shape, communicate, and execute a compelling product strategy, aligning with customer needs and company objectives
• Define and own the product vision and multi-year roadmap, managing trade-offs and prioritization between core platform, new product development, and innovation to drive adoption, customer satisfaction, retention, and global growth
• Represent the voice of the customer through direct engagement and research
• Anticipate shifts in healthcare delivery, reimbursement, regulation, and technology
• Champion use of AI in how we work and what we deliver

Design Leadership

• Champion deep customer and user understanding to elevate design thinking and user-centered innovation
• Ensure design and product teams create intuitive, workflow-aligned, and accessible experiences that reduce cognitive and administrative burden
• Guide design execution across product teams
• Establish and evolve design systems and UX standards; scale design without sacrificing quality as product lines expand.

Stakeholder Management & Relationship Building

• Build strong relationships with internal stakeholders, including senior leadership and cross-functional teams, to ensure product alignment with company objectives.
• Align product goals with broader organizational initiatives.
• Establish and maintain relationships with external customers and partners to inform product development and ensure customer satisfaction.
• Facilitate agile delivery and iterative development
• Partner closely with Engineering to ensure scalable, reliable, and maintainable solutions.
• Support go-to-market readiness by ensuring products are compelling, demonstrable, and well-positioned.

Analytics & Market Insight

• Translate market insights into differentiated product offerings
• Leverage data to inform product decisions and measure impact
• Drive continuous improvement through feedback loops

Delivery Excellence & Process Improvement:

• Define key performance indicators (KPIs) for product success and implement mechanisms for tracking, reporting, and reacting to performance data.
• Ensure delivery predictability while allowing flexibility for discovery and iteration.
• Use analytics to drive continuous product improvements and optimize user experiences.
• Drive outcomes across adoption, customer satisfaction, retention, and financial growth.

People Leadership

• Coach, mentor, and manage performance of product managers, product owners and designers to foster individual growth and accountability, ensuring alignment with organizational goals.
• Recruit, develop, and retain top talent by building strong capabilities and creating clear career development pathways/providing opportunities for continuous learning and advancement.
• Cultivate a high-performing culture that promotes engagement, collaboration, and continuous improvement across teams.

Global travel up to 30%

Required Qualifications:

Education & Experience Guidelines

• Bachelor’s Degree required; Master’s degree preferred
• 10+ years relevant Healthcare SaaS experience, with 5+ years in senior leadership roles managing multi-disciplinary product teams
• Proven success delivering SaaS solutions in healthcare or regulated industries
• Expertise in agile methodologies and digital product lifecycle
• Experience leading and mentoring global teams and partnering across functions and geographies
• Familiarity with product-led growth principles and customer-centric, data-driven product development
• Experience leveraging AI and automation to enhance product capabilities and streamline workflows
• Ability to travel domestic & international 30% is required. 

Other Knowledge, Skills, Abilities or Certifications:

• Knowledge of HIPAA, HL7, FHIR, and healthcare compliance standards 
• Experience with AI/ML integration in product design 
• Certification in Agile, Scrum, or Product Management frameworks

Fortive 9 Behaviors by Level: 

Scaling & Aligning

Customer Obsessed: Starts with the customer’s needs and make decisions with their perspective in mind.

Strategic: Uses data-driven insights to influence and shape strategies that advance organizational priorities across multiple functions.

Innovation for Impact: Inspires breakthrough solutions by nurturing ideas through experimentation and embracing diverse perspectives.

Inspiring: Communicates a compelling vision that energizes and motivates others.

Builds Extraordinary Teams: Creates a unified leadership group that drives organizational success.

Courageous: Takes decisive action and tackles tough issues head-on.

Delivers Results: Leads with high standards and urgency, driving values-based execution for quality, timely, and sustainable results.

Adaptable: Maintains rigor while continuously experimenting and learning.

Lead with FBS: Goes to Gemba - Observes real-world processes at the source and embraces FBS principles through kaizen, coaching, and leveraging expertise to solve challenges.