About Us

Ripcord is the world’s leading robotics digitization company, combining hardware and software robotics to process and digitize paper-based records via an Integrated SaaS offering. Focused on smart robotics digitization, smart content management with AI and helping better enable RPA and business processes.

Ripcord is transforming the $62 billion records management, RPA, MPS, and ECM space through robots that scan, index and categorize paper records, making them searchable in the cloud and integrated into existing business processes and enabling RPA. Ripcord is based in California and has raised $121 million from leading investors including CDK Global, Kleiner Perkins, GV, Baidu, Lux Capital, Silicon Valley Bank, Steve Wozniak, Legend Star, and Icon Ventures.

We respect and look after one another at Ripcord. We want everyone to feel supported, safe, free to innovate and take risks that result in breakthroughs that challenge the status quo. Crazy ideas are welcome here! Our team is fun, driven, and energetic. Every day we work with industrial robots, computer vision systems, and a diverse stack of software tools to tie it all together.

Overview

This role is responsible for all hardware and software systems, ranging from standard office applications to our internal software production environment, as well as networking, and front-line software and hardware. On a daily basis, you will be responsible for ensuring the network is operating, reliable and safe as well as making sure your customers – the users – are having their needs met and any help desk issues are taken care of quickly. You will also be responsible for managing and implementing special projects.

The person we’re looking for prioritizes making things happen and dedicates themselves to supporting their fellow employees. We want someone who is passionate about IT, is self-motivated, and who will find clever ways of helping us work better together. This is an individual contributor role.

What You Will Do

User Support

• Provide general desktop support to employees: help with all employee technology issues, buy gear, and assist new hires with a laptop set up 
• Coach end-users on existing and new software/hardware including authentication issues 
• Troubleshoot A/V issues in conference rooms
• Maintain (and sometimes run) A/V for company events and meetings

Software, Hardware, and Tools

• Manage our internal applications and tools (Okta, Slack, Confluence, G-Suite, etc.)
• Install, configure, and monitor computer hardware operating systems, applications, and networks
• Track assets, inventory, and warranties and coordinate authorized repair or replacement

Security, System Administration, and Special Projects

• Monitor server infrastructure to ensure availability to all system users and services
• Create successful security, backup, and redundancy strategies
• Identify threats and implement up-to-date patch management systems to remediate vulnerabilities
• Oversee and determine timeframes for major IT projects
• Help build and audit our annual IT budget

What You Will Need

• 3+ years supporting diverse IT systems, processes and capabilities
• Strong customer service and troubleshooting skills
• Extensive knowledge of desktop technologies: Windows, Mac, email, virus/malware, phone configurations
• Experience with one or more patching platforms (SCCM, Solarwinds, JAMF, ManageEngine) 
• Experience with Okta, G-suite, Active Directory, VMWare, DNS
• Ability to plan, organize, prioritize and handle several tasks simultaneously 
• Ability to understand and communicate technical requirements and issues to business partners and Ripcord employees at all levels
• B.S. in Information Technology, Computer Science or similar

Perks

• Free onsite gym complete with treadmills, free-weights, and even a Peloton Bicycle! 
• Fun stuff like a ping pong table, video games, pool table, electric scooters and more!  
• A great selection of healthy (and not so healthy) snacks & refreshments on-site
• 100% of healthcare premiums are covered for you and all dependents

• Generous parental leave programs 

• Catered breakfast & lunch daily 
• Great vision & dental insurance
• Comprehensive leave policy
• Commuting benefits
• Dog-friendly office! 
• Stock options

Important Note 

We never request personally identifiable information or bank account information during our recruiting or hiring process; nor do we offer up front payments as part of an offer of employment or ask you to download any 3rd party apps such as Telegram. 

Equal Opportunity Employer

Ripcord is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.