Systems and Process Implementation Specialist

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visit Tricon Residential. 

Job Description

The System and Process Implementation Specialist is responsible for delivering comprehensive training content to the Operations team regarding systems and processes. The role creates training materials, delivers training sessions, creates user guides, and ensures team members are proficient in the use of key systems and understand operational processes from end-to-end to improve efficiency and productivity.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Develop Training Content: Design and develop comprehensive training programs for Tricon’s Standard Operation Procedures (SOP) and associated system applications, including user manuals, online tutorials, and other instructional materials.

• Customize Training Solutions: Develop customized training solutions for different user groups based on their specific needs and job functions.

• Training Delivery: Conduct hands-on training sessions and workshops, both in-person and virtual, for new hires and existing employees, ensuring full understanding and effective use of system applications.

• Onboarding: Collaborate with HR to support the onboarding process by training new employees on necessary systems and platforms.

• System Support: Act as a resource for employees, providing ongoing support and troubleshooting assistance related to system use.

• Assess Training Needs: Collaborate with department heads and IT teams to assess the training needs of the organization and tailor programs accordingly.

• Evaluate Training Effectiveness: Measure and assess the effectiveness of training modules through surveys, feedback, and performance metrics to ensure continuous improvement.

• Collaborate with IT Teams: Work closely with IT and software development teams to understand system functionalities and ensure training materials are accurate and up-to-date.

• Support and Troubleshoot: Provide ongoing support to users, addressing their concerns, and troubleshooting issues related to system applications.

• Stay Updated on System Changes: Keep up-to-date with new features, updates, and changes in software applications and incorporate them into training programs.

• Documentation: Create and maintain user guides, FAQs, and other training resources to support employee learning and development.

• Manage Training Resources: Maintain a library of training resources, including recorded sessions, training guides, and FAQs.

Qualifications:

• Tech savviness – able to use a full suite of office and learning technologies, including Microsoft applications and basic Learning Management System administration tasks

• Desire to work in a fast-paced, dynamic, high-tech environment

• Ability to periodically work flexible hours when required

• Familiarity with objective-based training theory and functional assessment settings preferred

• Strong proficiency with property management systems and platforms.

• Ability to troubleshoot technical issues and assist employees with system use.

• Strong understanding of various system applications, software tools, and technologies.

• Excellent communication and presentation skills.

• Ability to simplify complex technical concepts for non-technical users.

• Proficient in creating instructional materials and using content creation application.

• Strong problem-solving skills and the ability to troubleshoot software issues.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.

• Strong interpersonal skills with the ability to work with employees at all levels of the organization.

• Ability to work in a fast-paced, dynamic environment and adapt to changing training needs.

• Ability to create engaging and effective training materials.

• Ability to work with users at different skill levels and adapt training methods accordingly.

• Customer Service Orientation with the commitment to helping users improve their skills and resolve issues.

Minimum Requirements:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$69,250.00 - $115,410.00