Full-Time
Technical Support Specialist
Posted on 9/24/2025
Quilt Software
201-500 employees
Acquires POS software, integrates into QuiltOS
Compensation Overview
$20 - $25/hr
No H1B Sponsorship
Charlotte, NC, USA
In Person
 Customer Experience & Support (1) |
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 IT & Security |
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- Experience with PC Hardware troubleshooting
- Strong written, telephone, and personal communication skills
- Excellent Customer Service soft skills and the ability to build and maintain customer relationships
- Growth Mindset - Always Learning
- Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
- Experience with Network Protocols, Switches, and Firewall configuration
- Think on your feet and resolve problems quickly
- Answer phone calls and respond to emailed tickets keeping the SLA
- Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
- Maintain documentation for products and training
- Troubleshoot technical problems in Windows and SQL Server
- Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls
Quilt Software acquires specialized point-of-sale (POS) software companies that serve small businesses with unique inventory needs or targeted POS requirements. These acquired products are integrated into QuiltOS, Quilt Software’s proprietary system, and the company provides tools, resources, and consultative expertise to help these businesses grow and serve more customers. The business model centers on partnering with POS providers to improve their operations and expand their market reach, ultimately helping local independent retailers compete with larger chains. Revenue comes from scaling the acquired businesses and aligning them with strategic growth goals. Quilt Software serves a niche of small to medium-sized retailers, aiming to accelerate growth and long-term success.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$2.5M
Headquarters
New York City, New York
Founded
2021
Simplify's Take
What believers are saying
- Vertical POS adoption rises as 67% of retailers upgrade systems by 2026.
- PSG-backed $2.5M raise in 2023 fuels aggressive acquisitions and QuiltOS development.
- Subscription SaaS yields 40% higher retention in specialty retail segments.
What critics are saying
- Lightspeed acquires niche POS targets, exhausting Quilt's pipeline in 6-12 months.
- Square's free POS erodes QuiltOS pricing, causing churn in 3-6 months.
- Toast invades specialty segments like cheese shops within 12-18 months.
What makes Quilt Software unique
- Quilt acquires specialized POS firms for niche verticals like jewelry and pet supplies.
- QuiltOS integrates AI-driven operations across acquired companies for unified efficiency.
- Quilt empowers local retailers against chains via tailored inventory and analytics tools.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Parental Leave
Paid Time Off
Paid Holidays
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 26%2 year growth
↑ 3%Quilt Software has filed a notice of an exempt offering of securities to raise $2,500,000.00 in New Equity and Debt Financing. Quilt Software has filed a notice of an exempt offering of securities to raise $2,500,000.00 in New Equity and Debt Financing.According to filings with the U.S. Securities and Exchange Commission, Quilt Software is raising $2,500,000.00 in new funding. Sources indicate that as part of senior management Chief Executive Officer, Andrew Stern played a key role in securing the recent investment and it will aid in aggressively expanding the company, as well as broaden and accelerate product development.About Quilt SoftwareQuilt assembles software companies providing POS solutions for highly-specialized vertical industries with complex inventory management requiments. Each solution is uniquely tailored to the needs of that particular industry, but they are all backed by a common set of resources for added strength and resilience. Quilt is a PSG portfolio company (www.psgequity.com).To learn more about Quilt Software, visit http://quiltsoftware.com/Contact:Andrew Stern, Chief Executive Officer646-637-6147https://www.linkedin.com/in/ahstern/SOURCE: http://www.intelligence360.ioCopyright (c) 2023 SI360 Inc